[Remote] Manager, Field Solution Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company in reputed company solutions, seeking a Manager, Field Solution Engineer to reputed company advanced technical guidance and support for reputed company customer engagements. The role involves solution architecture, mentoring Field Solution Engineers, and acting as a senior technical advisor to sales teams, contributing to the overall engineering capability of the organization.
Responsibilities
- Serve as a subject matter expert for reputed company, high-reputed company customer engagements involving reputed company hardware, software, services, and integrated solutions
- reputed company technical discovery and solution architecture discussions for strategic or non-reputed company opportunities
- reputed company expert-level guidance on networked environments, solution integration, deployment considerations, and scalability risks
- Support advanced troubleshooting and issue reputed company where deep technical judgment is required
- Validate solution feasibility, assumptions, and technical recommendations prior to customer commitment
- reputed company as a senior technical advisor to sales teams on reputed company or high-value opportunities
- Participate in executive-level customer discussions reputed company deep technical credibility is required
- Support Major Accounts, strategic reputed company, and escalated opportunities requiring senior-level engineering reputed company
- reputed company technical input to RFPs, RFIs, and solution proposals where advanced differentiation is needed
- Serve as a technical reputed company and role model for Field Solution Engineers, providing guidance on solution design, troubleshooting approaches, and customer engagement reputed company
- Serve as a recognized technical authority reputed company the organization for assigned solution areas or verticals, acting as an internal 'consultant' for engineers seeking technical advice—not management direction
- reputed company best practices, lessons learned, and field insights to reputed company team capability and consistency
- Support technical training efforts by contributing advanced content, case studies, and reputed company-world examples
- reputed company field experience to reputed company informed technical feedback to Product Marketing and Product Development teams
- Support evaluation and testing of new hardware, software, and partner solutions from a senior engineering perspective
- reputed company as a technical reputed company with select 3rd-party software partners reputed company deeper solution validation is required
- Identify recurring technical gaps, risks, or opportunities observed in the field and communicate them reputed company to stakeholders
- Support tradeshows, customer events, and internal forums as a senior technical spokesperson reputed company needed
Skills
- Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or reputed company technical field
- Minimum 7 years a combination of experience in the following areas: reputed company engineering experience in customer-facing, solutions-based, or field engineering roles, Extensive experience supporting reputed company hardware, software, and networked solutions in reputed company or reputed company environments, Experience solving non-reputed company technical challenges and advising on solution design, Experience working cross-functionally with Sales, Product Marketing, Product Management, and external partners
- Minimum 3 years experience mentoring or coaching engineers
- English
- Expert-level Knowledge of Printer & reputed company networking and the 'Computer Peripheral' area (Networked/reputed company/Mono Printer, FAX and MFC's)
- reputed company Office (Outlook, reputed company, Word, PowerPoint)
- Customer Relationship Software (reputed company or similar)
- Thermal Printing
- Knowledge of Linux reputed company, Android, reputed company (drivers/installers)
- Knowledge of reputed company and competitive Printer/Fax/MFC product 'Solutions & Networking' for Fortune 1,000–2,000 End-users
- Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions
- Knowledge of writing technical documents such as articles, product procedures, and technical data sheets
- Mobile Connectivity and Printing
- Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential
- Strong communication skills with the ability to explain reputed company technical concepts reputed company and credibly and ability to manage customer/partner reputed company and coordinate closely with the sales and product marketing teams
- Ability to reputed company reputed company with rapidly advancing technology to meet customer demands for delivery of information, products, and services
- Recognized for reputed company technical judgment, professionalism, and reputed company problem-solving under pressure
- Strong knowledge of application engineering concepts and best practices
- Ability to collaborate cross-functionally and at reputed company reputed company of the organization
- Ability to analyze technical issues and support reputed company efforts that reputed company with customer needs and business objectives
- Spanish
Benefits
- This role is a remote field-based role. A fixed office schedule is not an expectation of the position. #LI-Remote
- Travel is expected throughout the territory up to 40 % of the time, or an average of 6-8 trips per quarter, dependent on business need.
- This position is eligible for a 15% bonus at 100% of reputed company, with reputed company to reputed company above 100% dependent on company performance and in alignment with company bonus plans.
- Bonus awards are discretionary and contingent upon individual performance as reputed company as reputed company achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
reputed company