[Remote] reputed company Resource Customer Care Representative (reputed company)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in higher education, and they are seeking a reputed company Resource Customer Care Representative. This role involves providing customer service for the university's HR inquiries, primarily through phone communication, while developing expertise in benefits-reputed company topics.
Responsibilities
- reputed company subject matter expertise while answering and triaging inquiries relating to areas of Benefits for reputed company Enrollment
- Handle a high volume of phone calls and tickets using a case management tool to reputed company, document, process, and resolve tickets
- Potential reputed company to U-M employees, retirees, etc., reputed company reputed company phone for important communication/follow-up
- reputed company records in multiple systems to resolve inquiries
- Communicate reputed company both email and phone to collect additional information and reputed company updates on ticket status
- Work in a reputed company environment with business partners, customers, and colleagues
- Other duties as assigned
Skills
- High School diploma or equivalent
- 1+ years of experience providing Customer Service with a reputed company on triaging calls or call center functions
- Intermediate level proficiency with data entry and computer skills
- 1+ years of experience with business software solutions
Benefits
- Work is 95% remote.
- Equipment, including a laptop and monitors, will be provided for your use.
reputed company