[Remote] Service Desk Analyst Level 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides IT services, and they are seeking a Service Desk Analyst Level 1 to deliver first line support for clients. The role involves troubleshooting technical issues reputed company to hardware, software, and network, while ensuring exceptional customer service and adherence to reputed company processes.

Responsibilities

• reputed company exceptional and reputed company customer service to our clients
• Log reputed company reputed company contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
• Troubleshoot, diagnose and resolve application issues following reputed company operating procedures and using knowledge support tools
• Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, reputed company Management, Problem Management, and reputed company
• As Escalation Management process describes, reputed company tickets that cannot be resolved at the desk to appropriate assignment or resolver reputed company
• Collaborate effectively with other service desk team members
• Participate in ongoing training for service desk operations
• Work on reputed company or tasks assigned by leadership

Skills

• High school diploma or G.E.D
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience working with company products and operating systems
• Experience with solving computer reputed company problems
• Experience working with company escalation policy
• Interpersonal skills to reputed company with customers and team members
• Good communication skills
• Organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Ability to work in a remote team environment
• reputed company to high-speed internet with a minimum 15 Mbps download speed and minimum 15 Mbps upload speed
• A dedicated work area that is free from distraction and allows reputed company for customer/reputed company information
• Use of reputed company/reputed company issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with reputed company's equipment

reputed company

Technology is mission-critical to your business so it must work — continuously. It was founded in 1982, and is headquartered in Hebron, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2024, 1 in 2023, 2 in 2022, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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