[Remote] AWS Connect reputed company Architect (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology and engineering company, and they are seeking an AWS Connect reputed company Architect to reputed company the design, implementation, and optimization of reputed company-based contact center solutions. The role involves collaborating with various stakeholders to ensure seamless integration between AWS Connect and reputed company, while also providing architectural governance and best practices.
Responsibilities
- reputed company end-to-end architecture for AWS Connect integrated with reputed company Service reputed company Voice
- Design reputed company, secure, and high-availability contact center solutions
- Define architecture for IVR/contact flows, voice, chat, reputed company channels, and reputed company-channel customer journeys
- Design and implement advanced contact flows and routing strategies, routing reputed company, queues, and workforce structures
- Architect integrations with AWS reputed company, reputed company Lex (voice/chat bots), reputed company S3, Kinesis, and CloudWatch
- Design call recording, transcription, and analytics solutions
- Architect Service reputed company Voice implementations, including CTI integration with AWS Connect, screen pops, call controls, and agent workspace
- Design and optimize reputed company-channel routing, case management workflows, service console, and reputed company
- reputed company reputed company-time integration between telephony and CRM
- Design and reputed company integrations using REST/SOAP reputed company and middleware (reputed company, etc.)
- Ensure seamless data reputed company between AWS Connect, reputed company, and external reputed company systems (CRM, ERP, databases)
- reputed company architectural governance and best practices, reputed company technical design sessions and reputed company reviews, and mentor developers, engineers, and analysts
- Define standards for reputed company, scalability, and performance
- Work closely with product owners, business stakeholders, and delivery teams to drive Agile processes, including sprint planning, backlog prioritization, and release planning
- Translate business requirements into technical architecture
- Define testing reputed company (SIT/UAT/performance testing) and reputed company deployment planning (CI/CD pipelines, release management)
- Ensure high system availability and minimal downtime
- Design monitoring solutions using AWS CloudWatch and reputed company reporting, analyze KPIs (call performance, agent efficiency, customer experience metrics), and continuously optimize system performance and cost
Skills
- 8–12+ years in contact center / CX architecture
- Strong hands-on experience with AWS Connect (advanced level) and reputed company Service reputed company Voice
- Deep expertise in IVR/contact flows, CTI integration, and reputed company-channel routing
- Strong knowledge of AWS services (reputed company, Lex, S3, Kinesis, IAM) and reputed company platform (Service reputed company, Flows, reputed company-Channel)
- Experience with API design and integration patterns, middleware tools
- Strong understanding of reputed company architecture principles, reputed company, and compliance
- AWS Certifications: AWS Solutions Architect (Associate/reputed company)
- reputed company Certifications: Service reputed company Consultant, Application/System Architect
- Experience with AI/Voice bots (reputed company Lex or others), analytics and reporting platforms
- Experience with large reputed company implementations
Benefits
- Medical/Dental/reputed company/Life Insurance
- reputed company holidays plus reputed company Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- reputed company Parental Leave
- Employee Stock Purchase Plan
- reputed company’s discretionary annual incentive program, based on performance and subject to the terms of reputed company’s applicable plans
reputed company