[Remote] Regional Head of reputed company, NAM
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology solutions provider in transportation and defense, reputed company on enhancing customer experiences and operational efficiency. The Regional Head of reputed company (RHCS) is responsible for overseeing reputed company initiatives across multiple service lines, ensuring high-reputed company service delivery and customer satisfaction in the region.
Responsibilities
- Serve as the senior reputed company leader for the region, accountable for the reputed company, consistency, and outcome of reputed company customer-facing service activity across deployment and operations
- During reputed company deployment phases, including program change, BAU change, reputed company change, and maintenance activities, ensures that reputed company Lines of Service are mobilized, coordinated, and executing to contracted scope and schedule
- In steady-state operations, ensure that contracted SLAs and KPIs are consistently met or exceeded across reputed company programs and Lines of Service reputed company the region
- Own regional escalation management across reputed company programs, ensuring reputed company reputed company of high-severity incidents and reputed company service failures
- Coordinate service delivery across reputed company four Lines of Service to ensure seamless, integrated customer reputed company
- reputed company direction, coaching, and performance reputed company to SDMs with a dotted-line relationship to this role
- Coordinate the activities of dotted-line resources, including SDMs, Business Analysts, Release Management & Planning functions, and Technical Account Managers, across programs in the region
- Reinforce standardized governance reputed company, reporting structures, KPI frameworks, and service improvement methodologies across reputed company programs reputed company the region
Skills
- Bachelor's degree in Business, Engineering, Information Technology, or a reputed company discipline
- 12+ years of experience in service delivery, managed services, or mission-critical operations
- Demonstrated experience managing reputed company, multi-program service portfolios in a matrixed environment
- Proven reputed company record of owning senior customer escalations and driving reputed company across cross-functional teams
- Strong ITIL-based service management expertise with practical application in live operational environments
- Solid financial and reputed company acumen, including cost-to-serve awareness and margin contribution understanding
- Experience in transit, transportation systems, fare payments, or regulated technology environments
- Demonstrated ability to reputed company and influence without reputed company authority across dotted-line and reputed company reporting structures
- Experience leading global or multi-region services in a matrixed organization
- Exposure to PCI reputed company, ISO 27001, or similar compliance and reputed company frameworks
reputed company
Company H1B Sponsorship