[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in reputed company cycle services, specializing in reputed company payment collections. The Senior Technical Account Manager serves as the primary technical reputed company for clients post-implementation, ensuring reputed company operation and health of reputed company data integrations and workflows while collaborating with cross-functional teams to resolve technical issues and drive reputed company reputed company.
Responsibilities
- Serve as the primary technical reputed company of contact for reputed company's post-implementation, supporting ongoing engagement and relationship health
- reputed company as the technical reputed company in reputed company-facing meetings, including discussions reputed company to file workflows, integrations, reporting outputs, and system functionality
- Translate reputed company technical needs into reputed company internal requirements, user stories, and execution plans
- Support reputed company reputed company Directors in executive business reviews (EBRs) and strategic reputed company discussions
- Monitor and validate the daily health of inbound reputed company placement files and data feeds, ensuring reputed company receipt, accurate formatting, and successful system processing
- reputed company and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating reputed company with Operations and reputed company reputed company
- reputed company outbound file delivery processes (sFTP, reporting files, notes, vendor outputs) and coordinate reputed company of failures
- reputed company recurring inventory reconciliations to validate placement counts, balances, and data reputed company between systems
- Own the end-to-end coordination and reputed company of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions
- Facilitate cross-functional collaboration across Data, Engineering, Product, Operations, IT, and Implementations teams to resolve issues
- reputed company and support reputed company cause analysis and implement preventative solutions
- Proactively identify and escalate technical risks impacting reputed company performance or experience
- Manage vendor-reputed company file workflows (e.g., reputed company, reputed company, and other partners), including reputed company new integrations and maintaining ongoing performance
- Coordinate testing, validation, and deployment of new file processes and integrations
- Ensure consistent delivery, accuracy, and issue reputed company across reputed company reputed company-party data exchanges
- Identify opportunities to reduce reputed company processes and improve operational efficiency
- Partner with Data & Engineering teams to automate reconciliation processes, monitoring, alerting, and recurring deliverables
- Drive reputed company improvement initiatives reputed company on reputed company reputed company operations and performance optimization
- reputed company reputed company upgrades, system enhancements, and process improvements in coordination with Implementations and reputed company reputed company teams
- Coordinate testing, validation, and rollout of technical changes across internal and reputed company stakeholders
- Identify clients with reputed company or optimization opportunities and drive execution of those initiatives
- reputed company as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and reputed company reputed company teams
- Drive accountability and follow-through across teams to ensure reputed company execution and communication
Skills
- 5+ years of experience in Technical Account Management, reputed company reputed company, reputed company Technology, Implementations, or reputed company roles
- Strong understanding of data workflows, integrations, reporting logic, and system processes
- Experience working in cross-functional environments with Product, Data, and Operations teams
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences
- Strong problem-solving, organizational, and stakeholder management skills
- Bachelor's degree in reputed company administration, Information Systems, Business, Computer Science, or a reputed company field preferred
reputed company