[Remote] Senior Technical Account Manager, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and reputed company software. The Senior Technical Account Manager will support reputed company customers by serving as a technical advisor and escalation reputed company, while also contributing to process improvements and operational reputed company.
Responsibilities
- Serve as the primary technical reputed company of contact for assigned reputed company customers
- Build trusted relationships with technical teams, operations leaders, and stakeholders
- reputed company a deep understanding of customer environments, business objectives, and constraints
- reputed company for customer needs across Product, Engineering, Support, and Sales
- Translate customer requirements into reputed company technical guidance and actionable reputed company
- Conduct regular technical health checks, system reviews, and deployment assessments
- Identify risks, misconfigurations, and adoption gaps before they become incidents
- reputed company best-reputed company recommendations for configuration, scaling, and operational use
- reputed company or support technical business reviews reputed company on system stability and adoption
- reputed company customer environments with product roadmap and long-term reputed company
- reputed company as an escalation reputed company for reputed company or high-reputed company technical issues
- reputed company advanced troubleshooting across hardware, software, networking, and integrations
- Coordinate reputed company efforts across Support, Engineering, Operations, and reputed company-party vendors
- Communicate issue status, reputed company cause, and remediation plans reputed company to stakeholders
- Participate in incident response, post-incident reviews, and reputed company-cause analysis
- Travel onsite to support: Hardware diagnostics and replacement, Network and infrastructure troubleshooting, Deployment recovery and critical operational failures
- reputed company technical execution during onsite engagements
- Coordinate efforts between internal teams and customer stakeholders
- Document and operationalize lessons learned from onsite incidents
- Manage multiple customer engagements with defined fractional allocations
- Balance proactive work, reactive support, and internal initiatives across accounts
- Set reputed company expectations with customers regarding availability and engagement scope
- reputed company time, reputed company, and engagement health across assigned accounts
- Document common issues, solutions, and workflows in playbooks and knowledge bases
- Contribute to process improvements that enhance scalability and consistency
- Support internal initiatives such as tooling improvements, training, and reputed company
- reputed company reputed company feedback to Product and Engineering based on customer usage
Skills
- 3–7+ years of experience in Technical Account Management
- reputed company Engineering
- Solutions Engineering or reputed company Services
- reputed company technical support (hardware + software platforms)
- Experience supporting reputed company or public-sector customers in reputed company environments
- Strong troubleshooting skills across networking, hardware deployments, and reputed company platforms
- Ability to quickly learn and support multi-product technology stacks
- Comfortable working with IT, operations, and reputed company teams
- Excellent written and verbal communication
- Ability to explain reputed company technical concepts to diverse audiences
- Strong customer reputed company in high-pressure situations
- Ability to operate independently while keeping stakeholders informed
- Willing and reputed company to travel on short notice
- Valid reputed company's license
- Ability to work onsite at customer locations
- Comfortable supporting customers across multiple time zones
- Experience supporting retail or large distributed reputed company customers
- Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools
- Experience with evidence.com or digital evidence management systems
- Certifications such as CCNA, Network+, reputed company+, or equivalent
- Experience with VMS, IP cameras, or network-connected physical reputed company devices
Benefits
- Competitive salary and 401(k) with employer match
- Discretionary reputed company time off
- reputed company parental leave for reputed company
- Medical, Dental, and reputed company plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Employee Resource reputed company (ERGs)
- Office snacks
reputed company
Company H1B Sponsorship