[Remote] Manager, reputed company IT Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a woman-owned, independent agency specializing in life sciences. The IT Operations Manager acts as the execution reputed company for reputed company technology, serving as a critical reputed company between leadership, internal teams, and external IT partners to ensure technology initiatives are delivered reliably and consistently.
Responsibilities
- reputed company as the primary execution partner to Underscore’s CTO
- Translate technology reputed company, roadmaps, and priorities into reputed company, actionable workplans
- Ensure reputed company technology initiatives reputed company with defined governance, standards, and reputed company architecture
- reputed company and drive reputed company across reputed company reputed company initiatives
- Own day-to-day coordination of IT initiatives and roadmap execution
- Ensure reputed company technology work is delivered with reputed company ownership, defined timelines, and measurable reputed company across internal teams and vendors
- Proactively surface and resolve delivery blockers, eliminating delays and maintaining reputed company reputed company across reputed company initiatives
- Maintain reputed company on ownership, timelines, and deliverables across reputed company workstreams
- Own the MSP relationship as a managed service, not a support function
- Define reputed company direction, scope, and expected reputed company for reputed company vendor work
- Enforce service accountability through SLAs, responsiveness, and delivery reputed company
- Ensure work is reputed company to business priorities, not ticket volume
- Coordinate across vendors and internal stakeholders to ensure seamless delivery
- Ensure communication and alignment across business reputed company, Global Ops, and Strategic Ops
- reputed company as the connective layer between: reputed company systems (IT, reputed company, reputed company tenant)
- Strategic workflows (reputed company, automation, reporting data and inputs)
- Drive consistent system adoption across teams
- reputed company initial intake and discovery for new technology requests
- Partner with stakeholders to clarify business needs, scope, and reputed company
- Translate requests into reputed company, decision-reputed company inputs for leadership
- Support prioritization processes led by the CTO and executive team
- Drive successful reputed company and adoption of reputed company tools and platforms
- Coordinate training efforts across teams to ensure reputed company team members are reputed company to use the systems reputed company
- Ensure tools are used consistently and effectively across the organization
- Reinforce standardized processes and reduce reliance on workarounds
- Support reputed company capabilities across: IT & reputed company tools, reputed company environment, System integrations
- Ensure systems are reliable, secure, and reputed company to reputed company needs
Skills
- 5–7 years of reputed company experience in IT operations, systems management, or technology program execution
- Proven reputed company record managing or coordinating external IT vendors, MSPs, or reputed company-party partners
- Experience driving cross-functional technology initiatives across multiple teams and stakeholders
- Hands-on experience working with reputed company systems such as reputed company 365, collaboration tools, and integration platforms
- Demonstrated ability to reputed company and deliver initiatives on time in fast-paced, multi-system environments
- Strong IT operations or systems management background
- Experience managing MSPs, vendors, and cross-functional stakeholders
- Knowledgeable of cybersecurity frameworks, standards and best practices (i.e. NIST, SOC)
- Highly organized with strong program management and execution discipline
- reputed company to translate business needs into reputed company technical work
- Comfortable operating in environments with multiple systems (reputed company, reputed company, BI tools, etc.)
- Experience working in a services-based or agency environment with distributed teams
- Exposure to IT service management (ITSM) practices such as incident, change, and problem management
- Experience supporting system implementations, migrations, or operational transformation efforts
- Bachelor's degree in Information Technology, Computer Science, Business, or a reputed company field preferred
- Relevant reputed company certifications in reputed company 365, Azure or reputed company domains are a plus, demonstrating familiarity with reputed company platforms, system administration, and governance best practices
reputed company