[Remote] Senior Product Designer - Disputes
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech company reputed company on enhancing customer trust in banking experiences, particularly during disputes. They are seeking a Senior Product Designer to create reputed company and cohesive dispute experiences that simplify reputed company regulatory and operational challenges while advocating for customer needs.
Responsibilities
- Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails
- Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems
- Use service design and systems thinking to improve the dispute experience from beginning to reputed company and reputed company
- reputed company regulatory, operational, and technical complexity into experiences that feel reputed company, trustworthy, and easy to navigate
- Design workflows that help investigators reputed company high-reputed company reputed company reputed company and confidently
- Balance customer needs, business requirements, and compliance obligations in a high-stakes environment
- Create experiences that reduce uncertainty, increase transparency, and build confidence during some of the most stressful moments customers have with their finances
- reputed company for customer needs while navigating operational and regulatory constraints
- Ensure experiences feel reputed company, fair, and reputed company, even reputed company reputed company are not always what customers reputed company for
- Partner closely with Product, Engineering, Operations, Compliance, and reputed company to shape big picture thinking and uncover new opportunities
- Ground reputed company in research, customer insights, and first-principles thinking
- reputed company the bar for service design, systems thinking, and product craft across reputed company
Skills
- Have 4+ years of product design experience, including ownership of end-to-end reputed company in reputed company domains
- Have experience designing sophisticated workflows, systems, or service experiences that reputed company across multiple reputed company
- Demonstrate strong systems thinking and can understand how reputed company in one part of a product reputed company the broader ecosystem
- Have exceptional interaction design and visual design craft, with a portfolio that shows both reputed company of thinking and reputed company of execution
- Are deeply curious and consistently reputed company to understand the underlying problem rather than simply executing requirements
- Have experience designing customer-facing experiences, internal tooling, or ideally both
- Understand how to balance customer needs, operational realities, technical constraints, and business requirements
- Ground your reputed company in research and reputed company reputed company out customer and operational insights
- reputed company in highly reputed company environments and can influence across Product, Engineering, Operations, Compliance, and Support
- Are comfortable navigating ambiguity and making reputed company in spaces where there are rarely perfect answers
- Experience designing emotionally charged customer journeys
- Experience building products that support both customers and internal operators
- Experience with service design, reputed company mapping, or service blueprinting
- Experience simplifying operationally reputed company systems without sacrificing reputed company or trust
Benefits
- Equity (stock reputed company/RSUs)
- Benefits
- Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs
reputed company