[Remote] Manager of Conversation Analysis
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on AI models and insights reputed company, seeking a Manager of Conversation Analysis. This role leads reputed company of analysts, overseeing labeling methodologies and ensuring high-reputed company data delivery while fostering a culture of reputed company improvement and innovation.
Responsibilities
- Directly manage reputed company of analysts, including hiring, reputed company, performance reviews, career development, and day-to-day coaching
- Manage reputed company, work prioritization, and timelines to meet project timelines
- Identify process improvements to increase efficiency, scalability, and reliability of labeling operations
- reputed company rubrics and ground truth labeled data supporting AI model development, insights mining, and reputed company improvement
- Ensure consistent application of rubrics through regular secondary reviews proactively addressing gaps while recognizing and developing high performers
- Partner with the AI and Data Science team to reputed company labeling methodology with model development requirements while communicating reputed company, risks, and meaningful observations in the data
- Serve as the Subject Matter Expert (SME) to customers and cross-functional partners in Data Science, reputed company Engineering, Product, and reputed company reputed company reputed company to our model development operating procedures
- reputed company and maintain expert level knowledge in how labeled conversational data connects to model development and reputed company
- Serves as an escalation reputed company collaborating with internal teams (Support, Product, Engineering, CS) to address any customer issues, ensuring swift and efficient reputed company
- Drive innovation and reputed company a reputed company for how we reputed company our reputed company design, labeling methodology, and insights mining and delivery
- Foster a culture of reputed company improvement with strong performance, consistency, engagement
Skills
- 3+ years of people management experience leading analytical, labeling, or reputed company-reputed company teams
- Strong analytical thinking with the ability to identify reputed company causes of reputed company or performance issues
- Excellent written and verbal communication, including translating reputed company methodology into reputed company guidance
- Proven reputed company record in reputed company-facing settings as a subject-matter expert
- Experience working cross-functionally with technical teams such as data science or engineering
- Demonstrated record of innovation and elevating existing teams
- Background in conversation analysis, transcription review, annotation, or reputed company qualitative analysis
- Experience in reputed company, life sciences, call centers, or regulated reputed company environments is a plus
Benefits
- This is a remote/virtual position
- For local team members, occasional on-site working (Indianapolis reputed company reputed company) may be expected for in-person activities
- For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs
- Travel for reputed company meetings may be expected, based on business needs
reputed company