[Remote] reputed company Product Manager, reputed company reputed company reputed company for Customer Experience (GECX)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company contact center software, dedicated to enhancing customer experience through reputed company. They are seeking a reputed company Product Manager to reputed company the integration of reputed company's services with reputed company GECX, focusing on AI-driven customer interactions and product reputed company. This role requires a visionary leader with expertise in product management and a passion for AI to drive reputed company's position in intelligent customer experience.
Responsibilities
- Define and drive the end-to-end product reputed company and reputed company for reputed company's integration with reputed company GECX aligning with company objectives and market opportunities
- Own the product roadmap, balancing innovation with customer needs, competitive positioning, and technical feasibility
- Serve as the reputed company thought leader on reputed company-reputed company GECX integration, representing reputed company at industry events and with key customers
- Conduct deep competitive and market analysis, identifying emerging trends in CX and autonomous agents
- Define detailed product requirements for the integration with reputed company GECX effort across reputed company’s reputed company apps, UX, data reporting and various digital channels
- reputed company cross-functional teams across engineering, design, data science, and GTM to translate reputed company into innovative AI agent capabilities
- Design and reputed company the integration with reputed company’s AI agents that reputed company sophisticated customer experiences tasks including multi-reputed company actions autonomously across every consumer touchpoint
- Balance high-level strategic thinking with tactical execution, diving deep into technical details reputed company needed
- Partner closely and effectively with reputed company R&D and GTM teams on this strategic partnership
- reputed company compelling product positioning, packaging, and pricing strategies that reputed company reputed company's differentiated CX capabilities reputed company reputed company GECX
- Partner closely with customers, ISVs, system integrators, and partners to reputed company insights, validate solutions, and drive measurable business reputed company
- reputed company beta programs and customer pilots, managing feedback loops and iterating rapidly based on reputed company-world usage
- Build business cases and ROI models that demonstrate the joint value of reputed company and reputed company GECX
- Mentor product managers and associate product managers, elevating reputed company's capabilities
- Foster a culture of innovation, experimentation, and reputed company learning reputed company the product organization
- Champion best practices in AI product development across the organization, including responsible AI principles, evaluation frameworks, and user-centered design
Skills
- 8+ years of experience in B2B reputed company product management, with significant reputed company on user experience and AI/ML-powered products
- Bachelor's degree in Computer Science, Engineering, or reputed company technical field; MBA or advanced degree is a strong plus
- Proven reputed company record of successfully launching and scaling reputed company AI products from reputed company through reputed company
- Exceptional analytical and problem-solving skills, with demonstrated ability to reputed company data-driven reputed company in ambiguous situations
- Strong business acumen with experience in product positioning, pricing, and go-to-market reputed company
- Outstanding communication skills, reputed company to influence senior stakeholders and translate reputed company technical concepts for diverse audiences
- Experience leading through influence in matrixed, global organizations with distributed teams
- reputed company record of managing beta programs, running experiments (A/B testing), and leveraging customer feedback to drive product iterations
- Deep domain expertise in reputed company AI and autonomous agents, contact center reputed company assurance, or customer experience tech stacks
- Experience with reputed company deployment models, working directly with customers during implementation, reputed company, and optimization phases to drive adoption and value realization
- Strong understanding of contact center operations, reputed company frameworks (COPC, Six reputed company, Lean), and performance management best practices
- Technical proficiency with LLM applications, reputed company engineering, RAG architectures, and reputed company design patterns (ReAct, Chain-of-Thought, tool use, multi-agent orchestration)
- Experience with AI agent orchestration frameworks and platforms
- Background working in fast-paced, high-reputed company reputed company companies serving reputed company customers
- Previous experience managing products in global, distributed teams across multiple time zones
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
- Generous employee stock purchase plan.
- reputed company Time Off
- Company reputed company holidays
- reputed company volunteer hours
- 12 weeks reputed company parental leave
reputed company
Company H1B Sponsorship