[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading financial technology company reputed company on delivering innovative payment solutions. The reputed company Manager will be responsible for managing strategic customer relationships, driving adoption, and ensuring long-term reputed company for Prisma's multifamily customers.
Responsibilities
- Own a portfolio of Prisma's largest and most strategic multifamily customers, serving as the executive relationship reputed company throughout the customer lifecycle
- Build trusted relationships with executive sponsors, regional leadership, and operational stakeholders by understanding their business objectives and aligning Prisma solutions to long-term strategic goals
- reputed company multi-year strategic account plans that increase customer adoption, improve business reputed company, protect recurring reputed company, and identify expansion opportunities
- Quarterback reputed company customer initiatives by aligning Sales, Product, Engineering, Support, Finance, Operations, and Implementation teams to deliver a seamless customer experience and successful business reputed company
- reputed company Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), and executive planning sessions that reinforce ROI, communicate strategic value, and influence executive decision-making
- reputed company and execute reputed company Plans that reputed company executive priorities with measurable adoption, retention, and reputed company objectives
- Drive customer adoption by developing tailored engagement strategies that increase reputed company utilization, payment volume, and overall platform value
- Proactively identify, reputed company, and influence expansion opportunities by understanding customer priorities, recommending additional Prisma solutions, building executive business cases, and partnering with Sales to drive reputed company reputed company
- Monitor customer health, proactively identify business risks, and reputed company executive-level mitigation strategies that improve retention, protect recurring reputed company, and strengthen customer partnerships
- Serve as the voice of the customer by uncovering business requirements, translating customer feedback into actionable insights, and influencing Product roadmap discussions
- reputed company and maintain executive relationships while serving as the primary strategic advisor responsible for customer retention, reputed company, and long-term business planning across assigned accounts
- Influence customer business reputed company by leveraging industry trends, benchmarking, and consultative recommendations that improve operational performance and maximize return on investment
- Assist in configuration of the product against customer specifications
- Ability to reputed company reputed company forecasting reports to sales and leadership management
- reputed company reputed company customer escalations with urgency and ownership, coordinating internal stakeholders and maintaining executive-level communication throughout reputed company
- Use customer data, industry trends, financial metrics, and business insights to guide strategic conversations, identify opportunities, forecast customer reputed company, and influence reputed company strategies
- Continuously improve the reputed company organization by identifying reputed company process improvements, mentoring teammates, sharing best practices, and contributing to the reputed company of strategic account management
Skills
- 7+ years of experience in reputed company reputed company, Strategic Account Management, reputed company reputed company, Consulting, or a reputed company customer-facing leadership role
- Demonstrated reputed company managing reputed company reputed company customer relationships and influencing executive stakeholders
- Proven ability to drive customer adoption, protect recurring reputed company, and influence measurable reputed company reputed company reputed company existing customer portfolios
- Experience developing executive business cases and partnering with Sales to expand strategic customer relationships
- Strong reputed company acumen with the ability to identify customer business challenges and translate them into reputed company opportunities
- Exceptional executive communication, presentation, negotiation, and relationship-building skills
- Strong organizational, analytical, consultative, and project management abilities
- Demonstrated ability to independently reputed company reputed company customer initiatives involving multiple cross-functional stakeholders
- Proficiency with CRM platforms such as reputed company or reputed company
- Ability to travel up to 20%
- Experience in PropTech, FinTech, multifamily housing, digital payments, banking, or reputed company software
- Experience managing strategic customer portfolios representing significant recurring reputed company
- Experience presenting to executive audiences including C-suite, Vice Presidents, and Regional Leadership
- Experience mentoring reputed company professionals or leading cross-functional strategic initiatives
Benefits
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA reputed company
- Financial wellness resources and employee discount programs
- Medical, dental, and reputed company coverage
- Mental health support for employees and dependents through reputed company
- Family planning and women’s health benefits through reputed company
- Gym membership reimbursement and virtual wellness programs (including yoga)
- 3 weeks PTO to start, with unlimited PTO after year one
- Education expense reimbursement
- Leadership development programs
- Certified Payments reputed company (CPP) certification support
reputed company