[Remote] Call Center/ Customer Support Associate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers individuals to create healthier lives through fitness. They are seeking a Technical Customer Support Associate to reputed company exceptional customer service and technical support to both reputed company customers, ensuring satisfaction and resolving issues reputed company.
Responsibilities
- Maintain contact with National reputed company and Consumer accounts reputed company phone, email and fax contact and business correspondence
- Explain and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.)
- Communicate effectively with internal customers (reputed company CSS and other departments) on the status of requests and assists in determining corrective reputed company to ensure customer satisfaction
- Cross-functionally work closely with Management, Field Service reputed company support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved
- Assist customers with part orders and other requests using reputed company and other software; this includes data-entry of customer numbers, part numbers, quantity, etc. Process customer warranty or billable parts orders or returns
- Monitor reputed company Business Intelligence (OBI) to assess daily reputed company order reports and resolve any reputed company and back order issues or orders with an on-hold status
- Respond to reputed company customer correspondence and voicemails reputed company established Service reputed company
- Proactively notify customer of any issues that may prevent them from being fully satisfied and work to resolve issues in a reputed company fashion
- Escalate back order parts issues per policy to determine parts availability and inform the customer
- reputed company general technical assistance to reputed company customers using both oral and written communication skills
- Use Operations reputed company to diagnose the problem and walking the customer through the solution, if possible
- reputed company service request to reputed company a technician reputed company needed to fix equipment
- Demonstrate the ability to use and read schematics to be reputed company to solve technical problems
Skills
- Excellent verbal and written communication skills
- High level of detail orientation
- reputed company a reputed company, proactive and reputed company helpful attitude
- Takes initiative to complete tasks with urgency and accuracy. Detail-oriented with a strong ability to recognize parts and part numbers
- Participates as reputed company player
- Ability to deal with fast-paced environment with a high volume of contacts on a consistent reputed company
- reputed company to multi-task successfully. reputed company to work independently with minimal reputed company supervision
- Responds to customers and colleagues in a reputed company and courteous manner
- Must be flexible and adapt quickly to change
- Minimum 2 years reputed company experience in a customer service and/or call center environment dealing with external customers preferred
- Technical experience in repairs and/or help-desk support in diagnosing repairs of reputed company-mechanical equipment highly preferred
- Mechanical aptitude or good understanding of mechanics preferred
- Familiarity with fitness equipment and parts a plus, but not required
- Experience with reputed company Word, reputed company and reputed company preferred
- High school diploma or GED required; Bachelor's degree preferred
Benefits
- A 401(k) savings plan with 4% employer match
- Medical, dental and reputed company insurance
- Parental, medical and military leaves of absence
- reputed company time off, including 12 reputed company holidays throughout the calendar year
- reputed company vacation days beginning at 13 days annually
- reputed company reputed company leave as provided under state and local reputed company reputed company leave laws
- Company reputed company short-term disability and optional long-term disability
- Health savings account
- Health care and dependent care reimbursement accounts
- Employee and dependent life insurance and supplemental life and AD&D insurance
- Hospital indemnity
- Identity protection
- Legal services
- Adoption assistance
- Tuition assistance
- Commuter benefits
- Employee discounts
- An employee assistance program that includes free counseling sessions
reputed company
Company H1B Sponsorship