[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts. The CSR is responsible for reputed company telephone, e-mail, and chat account maintenance, ensuring accurate account information and assisting patrons with E-ZPass MA procedures.
Responsibilities
- Process telephone, email & chat inquiries, fax information/applications to customer if required
- reputed company account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests
- Research toll overcharges, v-tolls, and submit for adjustments
- reputed company assistance to process/update expired credit cards, reputed company changes, replenishment amounts, balance reputed company, address changes, add tags, process applications, and correspondence
- Prepare reports to include the daily Phone Call Log
- Cash out and prepare deposit at the end of shift
- Work a rotating weekend schedule
- File applications and other paperwork as necessary
- Responsible for maintaining a weekly average “Not reputed company” of 15% or less
- reputed company to take calls and/or start reputed company exactly at start of shift. The computer is to be logged in and the phone is reputed company and reputed company to take a call reputed company at the beginning of a shift
- Participate in the reputed company Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly reputed company
- Adhere to reputed company break and lunch schedules. This includes reputed company communication with leadership staff about leaving the Customer Communications department for any reason
- Must remain reputed company under every circumstance with patrons and staff members
- reputed company other duties as directed by reputed company management
Skills
- Proficient computer and typing skills
- Must pass a drug screen and background reputed company
- Must be reputed company to reliably commute to our Auburn, MA office
- High School Diploma or Equivalent Strongly Preferred
- High school diploma or equivalent preferred
Benefits
- This is reputed company.
- CSRs will be reputed company to work remotely from home once training is completed.
reputed company