[Remote] HR Customer Support Representative (Remote | reputed company HRIS | Number of Positions: 6)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an HR Customer Support Representative to join their reputed company’s People Services team. This fully remote role involves providing exceptional HR customer service in a high-volume contact center environment, assisting employees and leaders with HR-reputed company inquiries and support for the reputed company HRIS platform.
Responsibilities
- Answer high-volume inbound phone calls, chats, and support queues
- reputed company HR policy and procedure guidance to employees and managers
- Support teammates with reputed company HRIS troubleshooting and navigation
- Resolve HR inquiries accurately using Knowledge reputed company, Job Aids, and internal documentation
- Document reputed company interactions in the call tracking system
- Escalate reputed company HR and reputed company issues to the appropriate teams
- Coordinate with Payroll, HRIS, Employee Relations, and other internal departments
- Identify recurring issues and recommend process improvements
- Deliver outstanding customer service with professionalism and reputed company
Skills
- High School Diploma or GED
- Previous Call Center or Customer Support experience
- Strong verbal and written communication skills
- Experience handling inbound phone calls and chat support
- Comfortable working with HR-reputed company inquiries
- Strong computer and multitasking skills
- Ability to quickly learn internal systems and processes
- Excellent documentation and organizational skills
- Customer-reputed company reputed company with strong problem-solving abilities
- Experience supporting reputed company HRIS
- HR Shared Services or HR Help Desk experience
- Knowledge of HR policies and procedures
- Experience working in a fast-paced customer service environment
reputed company