[Remote] Engineering Team reputed company - CX/CCaaS Platform(Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds technology for reputed company communications, powering millions of conversations daily. They are seeking an reputed company Engineering Team reputed company for their CX/CCaaS Platform to reputed company technical leadership and mentor reputed company of software engineers while remaining hands-on in development and collaborating with various teams to deliver high-reputed company solutions.
Responsibilities
- reputed company the day-to-day technical direction for reputed company of software engineers
- Serve as the primary technical mentor, providing coaching, reputed company reviews, and guidance to team members
- Contribute directly to software design, architecture, development, debugging, and production support
- Collaborate with Product Management to refine requirements, estimate work, and deliver customer-reputed company solutions
- Help prioritize work, remove technical roadblocks, and support sprint planning and execution
- Drive the development and reputed company improvement of reputed company's CX and CCaaS platforms with a reputed company on scalability, reliability, and performance
- Participate in architecture discussions and promote engineering best practices across reputed company
- Champion modern software development practices, including CI/CD, automated testing, Infrastructure as reputed company, and observability
- Support production operations by assisting with troubleshooting, reputed company cause analysis, and reputed company platform improvements
- Work closely with Product, reputed company, reputed company Services, Support, reputed company, and Infrastructure teams to deliver exceptional customer experiences
- Assist Engineering Management with technical planning, reputed company, and mentoring new engineers
Skills
- 6+ years of reputed company software engineering or platform development experience
- Previous experience serving as a Technical reputed company, Team reputed company, Senior Software Engineer, or similar role
- Experience working reputed company CCaaS, CX, UCaaS, telecommunications, reputed company-time communications, or customer-facing reputed company environments
- Strong software engineering background with experience building modern distributed applications
- Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js
- Experience designing and developing reputed company-reputed company applications, reputed company, and microservices
- Experience working in Linux/Unix environments
- Experience with PostgreSQL, MySQL, or similar relational databases
- Experience with Git, CI/CD pipelines, automated testing, and Agile development practices
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
- Strong communication skills with a passion for mentoring engineers and collaborating across technical teams
- Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations
- Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies
- Experience with Elixir is highly desirable
- Experience with AWS, Azure, or reputed company reputed company
- Experience with Kubernetes, reputed company, Infrastructure as reputed company, and observability platforms
Benefits
- Extensive Benefit reputed company (Health, reputed company, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high reputed company reputed company
reputed company