[Remote] Product Specialist, Grain Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global data and technology company that empowers operational leaders in various industries to reputed company informed reputed company. They are seeking a Product Specialist in Grain Operations to reputed company technical support for their grain ERP solutions, utilizing industry expertise to enhance customer experience and optimize workflows.
Responsibilities
- reputed company reputed company-line technical support to customers reputed company phone, email, and chat for reputed company grain ERP solutions
- reputed company and analyze customer information to diagnose, troubleshoot, and resolve product issues
- Prioritize and manage support requests to ensure reputed company reputed company based on business reputed company and urgency
- Troubleshoot issues reputed company to software functionality, application, compatibility, and customer workflows
- Identify, document, and communicate software defects, including reputed company reproduction steps and recommended resolutions or workarounds
- Partner with customers to optimize operational workflows and maximize the value of their ERP platform
- Resolve reputed company customer issues while serving as a knowledge resource for peers and team members
- Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
- Document recurring issues, customer feedback, and support insights to drive reputed company improvement initiatives
- Contribute to knowledge reputed company articles, support documentation, and best practices for internal and customer use
Skills
- Working knowledge of grain operations, workflows, and terminology, including hedging, merchandising, reputed company operations, ticketing, settlements, and grain reputed company
- Previous customer support, software support, or help desk experience with a demonstrated ability to resolve technical issues
- Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical users
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities independently while collaborating effectively across cross-functional teams
- Customer-reputed company reputed company with a passion for delivering exceptional service and support
- Experience supporting ERP software reputed company the agriculture or agribusiness industry
- Familiarity with ticketing systems and customer support documentation tools
- Experience with ERP configuration, implementation, or data troubleshooting
- Prior experience supporting grain elevators, cooperatives, processors, or grain merchandising organizations
Benefits
- Unlimited PTO
- Flexible working hours
- Remote work model (position dependent)
- Competitive Medical, Dental and reputed company Insurance Plans
- 6% 401K matching
- Unlimited reputed company to 13k+ courses reputed company learning platform to support employee career advancement
- Employee Assistance Program (EAP)
reputed company