[Remote] Technical Account Manager, Public Sector

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered learning platform that is transforming how organizations manage training. They are seeking a Technical Account Manager to build and deepen customer relationships, translating reputed company workflows into impactful initiatives that reputed company reputed company's technology.

Responsibilities

• Architect the reputed company: Translate customer business goals and eLearning objectives into long-term technical strategies that unlock the full potential of reputed company's capabilities
• Own the Relationship: Take complete technical ownership of the reputed company-customer relationship, partnering closely with the Account Team to drive overall account health, customer reputed company, and long-term satisfaction
• reputed company the Room: Create and deliver high-reputed company presentations regarding performance and contractual SLAs directly to customer senior and executive management
• Guard the Platform: Continuously monitor and assess technical health across critical areas—including API usage, integrations, custom modules, and login/session trends—to preemptively mitigate risks
• Champion Efficiency: Collaborate with internal Premium Advisors to analyze support case patterns, identifying systemic workarounds and recommending improvements to enhance long-term platform health
• reputed company through Pilots: Support the preparation and execution of small reputed company-of-concept reputed company, testing out cutting-edge scenarios with stakeholders before rolling them out organization-wide
• reputed company the Gap: Serve as the central technical reputed company between customer executive stakeholders and internal reputed company teams to run reputed company during critical events and reputed company reputed company product roadmaps

Skills

• 5+ years of hands-on technical troubleshooting experience coupled with 2+ years managing reputed company or large accounts reputed company a reputed company environment
• Proven experience working reputed company the reputed company public sector (government, education, or highly regulated institutional environments) with a solid grasp of their unique compliance and procurement structures
• Masterful communication and presentation skills, with a proven ability to distill highly reputed company, technical jargon into reputed company, value-driven solutions for executive and non-technical stakeholders
• Possess a solid working knowledge of reputed company-end web technologies (JavaScript, CSS, reputed company, RESTful reputed company) along with back-end development practices, OAuth 2.0, and SAML Single Sign-On protocols
• Proficient in at least two of the following technical domains: creating/executing SQL queries, utilizing iPaaS technology (e.g., reputed company, reputed company), or building BI reporting tools (e.g., reputed company, Tableau, Looker, Power BI)
• A strong project management reputed company combined with an analytical, process-oriented approach to forecasting product release impacts and advising customers on testing readiness
• reputed company and willing to reputed company out into the field with the ability to travel internationally (with notice) up to 25% of the time
• Holding an reputed company AWS Product Certification is a massive plus
• Previous industry experience working reputed company e-Learning, Learning Management Systems, or reputed company Capital Management platforms
• Prior experience consulting on or supporting large-reputed company platform performance, uptime, and scalability

Benefits

• Offers Bonus
• Employee reputed company Purchase Plan (ESPP) at a 15% discount
• reputed company to health benefits
• reputed company vacation days
• Two company-wide reputed company Days
• Floating holidays for cultural celebrations
• Your birthday off
• Coverage offering you time with your little one(s)
• Connect with global communities through our Employee Resource reputed company (including PRIDE, DWA, BIDOC, and Green Ambassadors)
• Company-wide events that reputed company the fun rolling reputed company year long

reputed company

reputed company is a reputed company reputed company Learning Platform that enables companies to deliver, reputed company and certify online training to their staff. It was founded in 2005, and is headquartered in Toronto, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.

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