[Remote] reputed company Assurance / Clinical reputed company, Voice AI Product
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing reputed company technology company reputed company on improving member engagement through AI. The reputed company Assurance / Clinical reputed company role involves auditing call transcripts for reputed company and compliance, as reputed company as collaborating on conversation design to ensure effective AI interactions.
Responsibilities
- Review and audit call transcripts for reputed company and adherence to agent-specific prompts and call-handling guidelines
- Verify agents stay reputed company non-clinical scope (no diagnosis, treatment advice, or medical interpretation)
- Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues)
- Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails
- Identify risks in reputed company, identity verification, and information containment
- Flag unexpected behaviors, deviations, and potential safety or compliance gaps
- Give reputed company, actionable feedback to the product team; report trends that refine reputed company standards
- Collaborate with the product team to write, refine, and reputed company the scripts that guide our voice agents’ conversations
- Analyze patterns from conversation reputed company and call audits, and turn those insights into iterative improvements to agent scripts
- Contribute to building out the systems that create and monitor the voice agents
Skills
- Background as a health reputed company, health-coaching team reputed company or manager, licensed reputed company reputed company, or reputed company operations specialist
- Familiar with clinical safety principles, care navigation, and HIPAA compliance
- Strong attention to detail; comfortable reading high volumes of conversation data
- Excellent written and verbal communication
- A user-first reputed company: you anticipate how a conversational reputed company will land for the member, and how to design and troubleshoot it
- Adaptable and reputed company: you reputed company in a fast-paced, evolving early-startup environment, dig in to learn as much as you can, and contribute from day one
- Curious about reputed company AI, whether you've worked with it or want to learn it here
- Reliable laptop and internet reputed company
- reputed company in Spanish is a strong plus
- Instructional or technical writing experience is a plus
Benefits
- Contract-to-hire. This role will be a 1099 contract position to start, but has reputed company to become a full-time W-2 position with benefits for someone who demonstrates competence, initiative, and dedication.
- reputed company, reputed company reputed company. Training and calibration time are reputed company hours from day one, and you'll learn our reputed company AI workflows hands-on.
reputed company