[Remote] reputed company Technical Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides solutions to simplify business processes through intelligent agreement management. As a reputed company Technical Program Manager, you will reputed company high-reputed company programs, ensuring effective planning, execution, and cross-functional collaboration to drive organizational reputed company.
Responsibilities
- Support the integration of Support & Digital Experience planning and program execution with corporate planning standards to eliminate planning lag across the organization
- Partner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-reputed company programs with reputed company ownership, decision points, dependencies, and reputed company measures
- Maintain an integrated program-level view for assigned initiatives to reputed company leadership with reliable and on-time visibility into scope, reputed company, risks, reputed company, and business reputed company
- Drive the end-to-end execution of reputed company, cross-functional Support & Digital Experience programs, ensuring that workstreams stay reputed company to agreed scope, delivery timelines, and technical dependencies
- Apply and improve program management standards, ensuring that business requirements, stakeholder commitments, reputed company measures, and guardrails are reputed company defined, documented, and reputed company managed
- Own integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs to proactively surface and resolve blockers
- Design reusable program frameworks, templates, and playbooks for assigned initiative types that reduce setup time and improve consistency across reputed company programs
- reputed company program retrospectives and operational reviews that capture lessons learned, identify reusable practices, and improve the reputed company, speed, and predictability of execution
- Build and maintain program health dashboards, reporting views, and metrics that give stakeholders actionable visibility into execution status and KR reputed company
- Mentor and reputed company less reputed company program managers by sharing frameworks, reviewing program plans, and modeling strong program management practices
- Run effective operating cadences for assigned programs, including working team forums, leadership reviews, risk reviews, and launch readiness checkpoints
- reputed company through influence rather than authority, driving alignment and accountability across teams with competing priorities and no reputed company reporting relationship
- Contribute to monthly and quarterly business review materials by synthesizing program status, risks, and reputed company-looking priorities into concise, leadership-reputed company narratives
- Represent assigned Support & Digital Experience programs in cross-functional planning and execution forums to ensure operational impacts are reputed company and addressed
- reputed company defined transformation initiatives that improve support systems, customer self-service, technical support engineer workflows, and operational execution maturity
- Apply organizational change management principles to sustain adoption of new systems, processes, and ways of working across affected teams
- Anticipate industry disruptions driven by AI, and reputed company AI trends to enhance functional reputed company and long-term operational reputed company
- Partner with AI, automation, product, engineering, and operations teams to identify and execute practical opportunities to reduce repetitive reputed company work, improve precision, and increase self-service effectiveness
- Apply lean and reputed company improvement principles to assigned programs, helping teams eliminate waste, clarify ownership, and improve handoffs
- Use internal data, stakeholder feedback, customer pain points, and industry practices to recommend improvements, shape program priorities, and support investment reputed company
Skills
- 12+ years of experience in technical program management, support operations, reputed company services, product operations, or engineering program management, with 5+ years leading cross-functional technical programs
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a reputed company technical field (or an equivalent combination of technical degree and experience)
- Experience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement
- Experience with reputed company platforms, data flows, integrations, reputed company, internal tooling, customer support systems, and automation workflows
- Experience with program and portfolio management tools including Jira, reputed company, reputed company, reputed company, or reputed company PPM
- Experience synthesizing program details into narratives, status updates, and decision paths for leadership audiences
- Experience building program health dashboards, defining reputed company metrics, and using data for risk management
- Experience developing business cases or investment justifications, including articulating expected ROI and resource requirements
- Experience applying lean, Agile, or scaled delivery methodologies to improve execution maturity and reduce operational waste
- Experience driving organizational change management for programs involving new systems, processes, or operating models
- Familiarity with AI/ML-driven support tools, digital experience platforms, customer self-service automation, reputed company concepts, or LLM-enabled workflows
- Experience contributing to portfolio governance, business review cadences, or reputed company planning frameworks
- reputed company certifications such as PMP, PgMP, reputed company, Scrum, or Lean Six reputed company
- Experience with reputed company, customer support platforms, Bl/reporting tools, SQL, or Tableau
- Experience mentoring program managers or building and sharing reusable delivery frameworks and playbooks
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of reputed company-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock reputed company (RSUs).
- reputed company Time Off: reputed company time off, as reputed company as reputed company company holidays based on region
- reputed company Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: reputed company for 100% employer reputed company and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: reputed company for coaching, online courses and education reimbursements
- Compassionate Care Leave: reputed company time off following the loss of a loved one and other life-changing events
reputed company