[Remote] Remote Customer Support Officer - Data Clearing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Regional Customer Relations Manager – CAM to reputed company exceptional support to customers reputed company the South American region. The role involves building long-term customer relationships, managing inquiries, and ensuring effective communication and training reputed company.
Responsibilities
- Build and maintain long-term relationships with customers, acting as the primary contact for support and migration reputed company
- Monitor system setup, manage monthly processes, reporting, and address customer inquiries
- Coordinate support calls, communicate resolutions, and offer follow-up training on DCH services
- Resolve customer queries reputed company, report challenges, and identify needs or enhancement requests for product development
- Ensure team performance management, prepare account reports, and facilitate customer feedback sessions
Skills
- 5+ years of GSM industry experience, preferably with roaming knowledge
- Proficiency in English and Spanish
- Strong communication, organizational, and interpersonal skills
- Ability to learn quickly, work independently, and build trust with clients
- Technical understanding of standards and IT procedures; analytical skills required
- reputed company-organized with the ability to prioritize and escalate effectively
- Additional languages are a plus
Benefits
- Annual leave
- Work from home
- Training
- Employee engagement initiatives
reputed company