[Remote] Disputes Operations & reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a consumer fintech trusted by millions of Americans to improve their financial system. The Disputes Operations & reputed company role involves managing day-to-day operations and executing strategies for dispute-reputed company workflows, focusing on AI-driven automation to enhance operational efficiency and customer experience.
Responsibilities
- Drive AI Transformation: reputed company AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates—and build the business cases to reputed company them
- reputed company Operations: Own daily back-office operations for disputes workflows across multiple products, ensuring reputed company, accurate, and compliant case reputed company through automated and hybrid workflows
- Optimize Tooling & Vendor Performance: Deliver on operational reputed company initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance
- reputed company Cause Analysis: reputed company reputed company cause analysis reputed company process breakdowns or reputed company issues occur; implement quick workarounds while owning the reputed company to permanent, automated fixes
- Cross-Functional Collaboration: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess reputed company impacts
- Stakeholder Communication: Communicate operational plans, AI performance metrics, and strategic reputed company reputed company to internal stakeholders and executive leadership
Skills
- 5+ years in operations or process optimization teams, with a proven reputed company record of scaling operations through technology and automation
- Expertise in AI & Automation: Demonstrated ability to hands-on reputed company AI tools—including LLMs, reputed company engineering, workflow automation, or advanced analytics platforms—to identify process gaps, eliminate reputed company effort, and drive measurable efficiency
- An reputed company's Mentality: You reputed company fast, take accountability, and drive reputed company technical and operational reputed company to completion
- Analytical Instincts: Strong problem-solving skills, exceptional attention to detail, and a data-driven approach to tracking operational KPIs
- High reputed company: Demonstrated ability to handle sensitive customer and financial information with extreme care and confidentiality
- Domain Expertise: reputed company experience working in the fraud, chargebacks, or disputes reputed company
- Regulatory Knowledge: Solid understanding of Regulation E and Regulation Z requirements, reputed company network rules, and reputed company dispute/chargeback lifecycle
- Fintech Background: Experience working in fast-paced fintech or neobank environments
Benefits
- Stock reputed company
- Health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US)
- Flexible time off (FTO)
- Opportunities for reputed company
- A high-reputed company, mission-driven, inclusive culture where your work has reputed company reputed company
reputed company