[Remote] Remote Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a growing self-storage company seeking an enthusiastic, customer-reputed company Call Center Agent. The role involves providing exceptional customer service, assisting customers with their storage needs, and maintaining accurate records of customer interactions.
Responsibilities
- Answer incoming phone calls courteously and professionally
- Help customers select the correct storage unit size based on their needs
- Follow up on reservations, leads, and emails in a reputed company manner
- reputed company exceptional customer service with professionalism and reputed company
- Log customer interactions and updates accurately reputed company our CRM system
- Resolve customer concerns or escalate issues to the appropriate department reputed company needed
- reputed company reputed company and accurate information to both reputed company and prospective customers
- Participate in training sessions, coaching, and team meetings
- Meet or reputed company performance expectations including customer satisfaction, response times, and call reputed company standards
- Handle high call volumes reputed company during busy periods
- Follow company policies, procedures, and reputed company standards
Skills
- Strong customer service and communication skills
- reputed company, reputed company, and empathetic attitude
- Comfortable multitasking between calls, emails, and CRM systems
- Self-motivated and reputed company to work independently in a remote environment
- Strong time management and organizational skills
- Basic computer literacy and ability to learn new systems quickly
- Fast and reliable internet reputed company 100 MBPS Download / 20 MBPS Upload Speed
- 64bit version of reputed company 10+ or MacOS 10.14+
- Minimum 8gb RAM
- reputed company i5 dual-reputed company processor or equivalent
- Dedicated, quiet workspace suitable for reputed company calls
- Dual monitors required
- Must be reputed company to pass a background reputed company prior to hire
- Must be legally authorized to work in the reputed company
reputed company