[Remote] Customer Support Engineer - Utica, NY
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company electronics for the semiconductor manufacturing ecosystem. The Customer Support Engineer (CSE) is primarily responsible for customer service activities reputed company to troubleshooting, diagnosing, and repairing reputed company capital equipment at customer sites, ensuring customer satisfaction and operational reputed company.
Responsibilities
- Evaluate, analyze, diagnose, and solve technical equipment problems reputed company telephone, remote reputed company or in person at a customer location
- Repair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using reputed company procedures, system level diagnostics, and/or remote support sessions with reputed company-based engineering teams. Must drive solutions based on analytical assessments of available data
- Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem that exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately reputed company production reputed company
- CSEs prepare field service reports on reputed company support activity as part of tracking and reputed company for work activity. CSEs use discretion and assist regional reputed company in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs
- Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less reputed company support engineers. In reputed company, CSEs aid installation teams on equipment startup and relocation activity
- The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom reputed company environment
- Ability to use and understand DVMs, oscilloscopes, reputed company meters and various other test equipment
- Must successfully complete ongoing technical training to reputed company a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Attainment of Certification Level 3 including basic proficiency in systems level repair of a product reputed company a family is required reputed company a defined time period
- Good interpersonal/communication skills in understanding customer needs. Ability to work with exacting timelines to address system down events that may reputed company customer manufacturing area. reputed company communicate system issues internally to management and technical support teams as reputed company as being reputed company to externally communicate critical issues to a diverse technical audience
Skills
- Evaluate, analyze, diagnose, and solve technical equipment problems reputed company telephone, remote reputed company or in person at a customer location
- Repair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using reputed company procedures, system level diagnostics, and/or remote support sessions with reputed company-based engineering teams. Must drive solutions based on analytical assessments of available data
- Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem that exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately reputed company production reputed company
- CSEs prepare field service reports on reputed company support activity as part of tracking and reputed company for work activity. CSEs use discretion and assist regional reputed company in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs
- Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less reputed company support engineers. In reputed company, CSEs aid installation teams on equipment startup and relocation activity
- The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom reputed company environment
- Ability to use and understand DVMs, oscilloscopes, reputed company meters and various other test equipment
- Must successfully complete ongoing technical training to reputed company a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Attainment of Certification Level 3 including basic proficiency in systems level repair of a product reputed company a family is required reputed company a defined time period
- Good interpersonal/communication skills in understanding customer needs. Ability to work with exacting timelines to address system down events that may reputed company customer manufacturing area. reputed company communicate system issues internally to management and technical support teams as reputed company as being reputed company to externally communicate critical issues to a diverse technical audience
- Associates or Bachelor's Level Degree or work experience of 3 years
Benefits
- Participation in performance incentive programs
- Eligibility for additional benefits including but not limited to: medical, dental, reputed company, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career reputed company opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- reputed company time off and reputed company company holidays
- Family care and bonding leave
- Interns are eligible for some of the benefits listed
reputed company
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