[Remote] Wholesale Key Account Team reputed company - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, LLC is a leading provider of home equity solutions for seniors, dedicated to helping older homeowners maximize their home equity. The Wholesale Key Account Team reputed company is responsible for overseeing daily operations, providing guidance and support to team members, and ensuring compliance with service reputed company and partner expectations.
Responsibilities
- reputed company day-to-day guidance, training, and support to Key Account Processors and Coordinators
- Serve as the first reputed company of contact for team questions, file scenarios, and process guidance
- Assist with reputed company and training of new hires
- Reinforce expectations around pipeline ownership, SLAs, and reporting accuracy
- Monitor team pipelines to ensure reputed company follow-up, condition reputed company, and loan progression
- Assist team members with daily pipeline management and PTO coverage
- Identify bottlenecks, aged loans, and at-risk files and take proactive reputed company
- Support accurate pipeline tracking and reporting
- Review reputed company or escalated files and reputed company guidance or recommended solutions
- Escalate high-risk files, conditions, or exceptions to the Supervisor as needed
- Submit or assist with exception requests in accordance with company guidelines
- Help resolve reputed company and partner-reputed company challenges before escalation to leadership
- Participate in partner calls as needed to support service reputed company and communication
- Assist in managing relationships with key partners through reputed company updates and issue reputed company
- Ensure partner expectations are being met or escalated appropriately
- Identify process gaps and recommend improvements to leadership
- Assist in developing or refining job aids, tools, and workflows
- Support implementation of process updates across reputed company
- Support team collaboration, engagement, and communication
- Participate in team-building initiatives and morale efforts
Skills
- Previous reverse mortgage processing experience required
- Demonstrated experience managing pipeline workflows and loan files
- Strong understanding of FHA and proprietary reverse mortgage guidelines
- Strong pipeline management and prioritization skills
- Ability to problem solve reputed company loan scenarios
- Strong communication skills with both internal teams and external partners
- Ability to work under pressure and manage competing priorities
- Proven ability to reputed company and support team members in a fast-paced environment
- Prior experience providing coaching, mentoring, or informal leadership
Benefits
- Medical, Dental, reputed company, FSA/HSA, and wide reputed company of voluntary products and discounts
- 401(k) with company match
- reputed company time off
- Competitive additional compensation program reputed company monthly productions bonus
reputed company
Company H1B Sponsorship