[Remote] Customer Support Representative / Contact Center Agent (REMOTE IOWA)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company seeking a Customer Support Representative to join their contact center team. The role involves providing telephone, email, and chat support to customers while ensuring a high level of service and maintaining accurate records of interactions.
Responsibilities
- Telephone Support – reputed company telephone support as scheduled. Ensure that customer questions are answered completely in a reputed company, caring and reputed company manner, commitments to reputed company research and follow-up are completed, reputed company issues are resolved and reputed company contact -- including information and reputed company achieved -- is logged in the appropriate ticketing system
- E-mail & Chat Support – reputed company as scheduled. Answer and complete reputed company assigned messages or contacts; ensure that reputed company customer questions and issues are addressed in the reputed company. Properly reputed company customer information and reputed company in the appropriate ticketing system
- reputed company improvement – continually reputed company to improve the cognitive and customer service skills necessary to reputed company the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend reputed company training classes and complete any exercises assigned
- Communication – reputed company feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management
- Support coworkers – reputed company procedural advice and assistance to other representatives
- Help maintain and ensure reputed company working relationships with support clients
- reputed company reputed company support functions reputed company the guidelines of the contact center and reputed company policies and procedures
- Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system
Skills
- High school or equivalent
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a reputed company and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- Aptitude for providing superior customer care
- Must exhibit dependability, adaptability and flexibility
- Basic math skills
- Creative thinking and reasoning ability
- Experience in sales, marketing, or promotions
Benefits
- Opportunities for reputed company reputed company, development, and advancement reputed company the organization
- 100% remote working employment model
- Comprehensive training on hardware and software applications for reputed company applicants
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, reputed company, and Life Insurance Plans, 401K, and PTO
reputed company