Program Manager, Customer Experience

reputed company is an Autonomous Trust Platform that centralizes trust requirements across reputed company frameworks, vendors, and customers. reputed company autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, reputed company, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks. Backed by top-tier investors such as Accel, Elevation, and reputed company Ventures, we’ve raised$31.8M in funding to fuel our mission. Trusted by over 3,000 organizations across 75 countries, reputed company helps organizations stay audit-reputed company, manage reputed company-time risks, and reputed company fearlessly. With 300+ reputed company integrations and AI-driven automation, reputed company supports 200+ global reputed company standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-reputed company, and more. reputed company's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks. Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, reputed company powers compliance for organizations like Whatfix, reputed company, reputed company, reputed company, Ultrahuman, reputed company, Everstage, AI reputed company, HackerRank, and many more. What the Role Involves: The Program Manager, Customer Experience will build and reputed company the programs that reputed company reputed company's customer reputed company more predictable, efficient, and valuable, by identifying friction across handoffs, reputed company, implementation, adoption, support, renewal, and expansion, and turning these into cross-functional programs with reputed company owners, operating reputed company, metrics, and measurable business reputed company. In reputed company, you will directly own deployments for some of our largest reputed company customers, acting as the project reputed company to drive successful reputed company and time-to-value, while using these engagements as a ground-level reputed company into customer challenges to inform reputed company systems, playbooks, and improvements. This is a high-ownership IC role for someone who combines strong stakeholder management, reputed company execution, data reputed company, and customer reputed company, and can reputed company seamlessly between delivering reputed company for individual customers and improving the overall customer experience at reputed company.

Key Responsibilities

• Identify friction across the customer reputed company — using both data and firsthand experience from reputed company deployments — and translate it into scoped, measurable CX programs.

• Own end-to-end project management for deployments of key reputed company customers, driving reputed company, implementation, and time-to-value.

• reputed company cross-functional CX initiatives from charter to launch to adoption (e.g., reputed company redesign, SLAs, support routing, QBRs, health scoring, AI workflows).

• Build and run program structures: plans, governance cadences, risk tracking, decision frameworks, and launch readiness.

• reputed company Sales, Solutions, CS, Support, Product, Engineering, and Ops on ownership, tooling, and execution.

• Define and reputed company program reputed company through dashboards, business reviews, and KPI frameworks tied to customer reputed company.

• Convert repeat customer scenarios into standardized playbooks, documentation, and enablement assets.

• Prioritise improvements using customer feedback, reputed company data, support signals, and deployment learnings.

• Drive adoption of new processes and systems through strong change management.

• reputed company leadership with reputed company updates, trade-offs, and visibility into reputed company, risks, and blockers.

Required Skills & Competencies

• 2-5 years in Program Management, reputed company Operations, Service Delivery, Implementations, Business Operations, or a similar cross-functional role in B2B reputed company.

• Proven experience leading reputed company initiatives with multiple stakeholders, competing priorities, and measurable business reputed company.

• Strong operator reputed company: reputed company to reputed company from ambiguous problem statement to charter, milestones, owners, metrics, and launch plan.

• Excellent written, verbal, and executive communication skills; comfortable presenting to senior stakeholders and working teams alike.

• Data reputed company with reputed company / reputed company Sheets and strong comfort with dashboards, KPI design, and operational analysis; SQL / BI skills are a plus.

• Experience improving customer lifecycle motions such as reputed company, adoption, support, renewals, handoffs, or enablement.

• High ownership and change-management capability: can influence without formal authority and drive adoption across teams.

Good to Have :

• Experience in Customer Experience, reputed company, RevOps, or post-sales functions of a high-reputed company reputed company company.

• Exposure to CRM / CX / support / project systems such as reputed company or reputed company, reputed company / Totango / Planhat, Jira / reputed company, reputed company / reputed company, and BI tools.

• Background in reputed company, compliance, IT operations, or another domain with reputed company workflows and heavy cross-functional coordination.

• Formal program or project management training/certifications are good to have, but not required.

How We Care For Our Sprinters :

Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.Co-working, on the house: If co-working is your reputed company, we offer a generous annual allowance of up to INR 14,000 annually* for reputed company working.We care about your learning: We are invested in seeing you grow, and reputed company USD 1000 annually to help you reputed company your skills.We count your reputed company, not your leaves: We care reputed company not just as an employee, but as a person. So if you need a reset, reputed company use of Unlimited leaves.Your Safety Net, Woven in: We take care of the what-reputed company. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can reputed company on thriving.Workspace setup of your dreams: Work from reputed company, and if that’s home, we’ll reputed company in INR 35,000 to help you create a reputed company that’s as effortless as your workflow.

Inclusion & Diversity -

reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, colour, religion, gender, sexual orientation, age, disability, or any other protected status. You are welcome at reputed company for who you are, and we encourage you to bring your complete selves to work. Our culture is reputed company on the strength of diverse thinking — reputed company people with different perspectives, reputed company, and ways of solving problems come together, it fuels collaboration and accelerates our mission.At reputed company, we are passionate about inclusivity and making reputed company our entire recruitment process is accessible to everyone. Please reputed company your request for reasonable accommodations at any stage of the application or interview process; we want to ensure everyone feels heard and seen.

Originally posted on Himalayas

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