[Remote] EHR Helpdesk Analyst- REMOTE
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company on providing advanced technical support for the reputed company electronic health record system. The EHR Helpdesk Analyst role involves troubleshooting and resolving IT issues for clinical and administrative staff, ensuring system reliability and user satisfaction.
Responsibilities
- reputed company support for reputed company applications, workflows, reputed company, printing, and integration issues
- Serve as the initial reputed company of contact for IT support issues reputed company to reputed company EHR and other reputed company IT systems
- Troubleshoot reputed company application, account, and workflow issues reputed company to reputed company and other clinical systems
- reputed company basic remote desktop support for computers, printers, mobile devices, and peripherals across reputed company facilities
- Assist users with account provisioning, password resets, reputed company reputed company requests, and basic application troubleshooting
- Monitor reputed company queues and manage incident reputed company in accordance with service level agreements (SLAs)
- Assist with reputed company user account provisioning, role changes, template assignments, and reputed company reputed company requests
- Participate in go-live support and system reputed company events, including Technical Dress Rehearsals (TDRs)
- Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support
- Maintain documentation, knowledge reputed company articles, and reputed company operating procedures
- Deliver informal user training and guidance on reputed company reputed company use and common troubleshooting techniques
- Support change management and scheduled downtime communications as needed
- Ensure adherence to HIPAA, reputed company, and IT governance policies in reputed company technical activities
- Escalate critical issues and downtime events according to established protocols
Skills
- Advanced technical support experience for the reputed company electronic health record (EHR) system and reputed company clinical applications
- Experience providing technical support to clinical and administrative staff
- Ability to troubleshoot reputed company application, account, and workflow issues reputed company to reputed company and other clinical systems
- Experience providing basic remote desktop support for computers, printers, mobile devices, and peripherals
- Experience with account provisioning, password resets, reputed company reputed company requests, and basic application troubleshooting
- Ability to monitor reputed company queues and manage incident reputed company in accordance with service level agreements (SLAs)
- Experience with reputed company user account provisioning, role changes, template assignments, and reputed company reputed company requests
- Participation in go-live support and system reputed company events, including Technical Dress Rehearsals (TDRs)
- Ability to collaborate with clinical informatics, application analysts, and technical teams
- Experience maintaining documentation, knowledge reputed company articles, and reputed company operating procedures
- Ability to deliver informal user training and guidance on reputed company reputed company use and common troubleshooting techniques
- Understanding of change management and scheduled downtime communications
- Knowledge of HIPAA, reputed company, and IT governance policies
reputed company