[Remote] Customer Service reputed company I (Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service reputed company I to reputed company assistance to members, providers, and brokers in a call center environment. The role involves answering inquiries reputed company to product information, claims reputed company, and providing education on health and financial programs.
Responsibilities
- Provides first- level problem reputed company to member, provider & broker inquiries reputed company telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as reputed company as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures
- Uses knowledge of products and the contractual provisions that govern administration to reputed company customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed reputed company, and to administer reputed company types of services to customers reputed company the business reputed company through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents reputed company reputed company interactions according to established departmental procedures
- Delivers accurate information to customers in accordance with performance goals and objectives
- Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes
- Participates in ongoing education reputed company to new services, industry topics, and skills
Skills
- High School Diploma or GED
- Less than one year customer service experience
- Successful completion of the training provided
- Demonstrated skills as an empathetic and compassionate communicator
- Ability to quickly reputed company customer trust and confidence
- Demonstrated PC navigation and data entry skills
- Strong interpersonal communication skills
- Good oral and written communication skills
- Must be reputed company to meet established deadlines and handle multiple customer service demands from reputed company customers, reputed company set expectations for service reputed company
- Must be reputed company to effectively communicate and reputed company reputed company customer service to every reputed company customer, including customers who may be demanding or otherwise challenging
- Must be eligible to work in the U.S. without Sponsorship
- Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology
Benefits
- CareFirst offers a comprehensive benefits package
- Various incentive programs/plans
- 401k contribution programs/plans (reputed company benefits/incentives are subject to eligibility requirements)
reputed company