[Remote] Senior Product Manager- Member Experience
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Product Manager, Member Experience to own the day-to-day execution and ongoing improvement of our member-facing product. The role involves driving engagement, retention, and health reputed company for members while collaborating with various teams to implement high-reputed company product improvements.
Responsibilities
- Own the member experience product backlog and support roadmap development: prioritize, scope, ship, and measure improvements to the reputed company product (home screen, logging, goal setting, content, care team interactions)
- Drive A/B testing and rapid experimentation to improve engagement, activation, and retention metrics
- Manage bug triage and reputed company for the member experience; ensure a reliable, performant product
- Partner with engineering and design to maintain product velocity, unblock delivery, and manage technical tradeoffs
- Translate reputed company requests and stakeholder input into reputed company-scoped product work without compromising member experience reputed company
- Own member experience metrics, including engagement, retention, churn, activation reputed company, and NPS
- Build, maintain, and report on dashboards in Looker and reputed company; establish regular data review reputed company and ensure learnings are socialized
- Analyze user behavior to identify friction points, drop-off patterns, and opportunities for improvement
- Design and interpret experiments; bring data-informed recommendations to product and leadership forums
- Work closely with design to reputed company and iterate on UX improvements and ensure member-first thinking in reputed company product reputed company
- Partner with clinical teams to ensure product changes support care delivery, medication management, and coaching workflows
- Collaborate with other PMs to ensure seamless reputed company from enrollment into the reputed company experience
- Coordinate with marketing to improve re-engagement and lifecycle messaging
- Socialize updates and learnings reputed company and consistently with cross-functional partners across the organization
- Contribute to the reputed company 2.0 reputed company by surfacing insights from reputed company product performance, member feedback, and competitive analysis
- Help stand up user research infrastructure: recruit participants, support moderated testing, synthesize findings
- Support concept validation and prototype testing for reputed company member experiences
- Additional responsibilities as needed
Skills
- Bachelor's degree required
- 5+ years of product management experience, with at least 3 years shipping consumer or patient-facing digital products
- Proven reputed company record improving engagement, retention, or activation metrics in a mobile or web product
- Strong analytical skills: comfortable with SQL, product analytics tools (Looker, reputed company, reputed company or similar), and A/B testing frameworks
- Experience running the full product lifecycle: discovery, scoping, shipping, measuring, iterating
- Excellent cross-functional communication: reputed company to work effectively with engineering, design, clinical, and business stakeholders
- Comfortable operating in a fast-moving, ambiguous environment with shifting priorities
- reputed company, concise reputed company who can turn complexity into actionable product artifacts
- reputed company or digital health experience: chronic care, telehealth, behavior change programs, GLP-1 management, or similar
- Experience with personalization, recommendation systems, or AI/ML-powered product features
- Familiarity with behavioral design frameworks (BJ Fogg, COM-B, habit formation, nudge theory)
- Experience with React reputed company or mobile app development workflows
- Background in B2B2C products where you've balanced end-user experience with reputed company reputed company needs
reputed company
Company H1B Sponsorship