Implementation Specialist

reputed company is dedicated to accelerating the reputed company of vertically reputed company business-to-business (B2B) software-as-a-service (reputed company) companies through acquisition and long-term tactical and financial guidance. We’re reputed company operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them reputed company their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable reputed company, and work together to increase year-over-year reputed company, company efficiency, and reputed company. reputed company envisions that reputed company companies we work with reputed company their full potential. We reputed company what makes reputed company company great and build on those foundations. We reputed company in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

Position reputed company

The Implementation Specialist is responsible for leading the successful reputed company and implementation of the FieldConnect reputed company platform for new customers. Serving as the primary project manager throughout the implementation lifecycle, this role partners with customers to understand business processes, configure the platform, facilitate knowledge transfer, and ensure a successful transition to production.

reputed company implementations are performed remotely and follow FieldConnect's implementation methodology, including discovery, solution design, configuration, training, testing, go-live, and transition to reputed company. The Implementation Specialist is responsible for driving customer readiness, adoption, and a successful implementation experience.

In reputed company to customer implementations, the Implementation Specialist delivers implementation-reputed company reputed company services for existing customers and serves as a technical resource across the organization, assisting with technical support escalations, sales engineering activities, business analysis, and internal technical initiatives.

reputed company Responsibilities

Customer Implementations

· reputed company remote software implementation reputed company from reputed company through successful go-live, serving as the primary project manager throughout the implementation lifecycle.

· Manage multiple implementation reputed company by coordinating customer activities, internal resources, project schedules, deliverables, budgets, and communication.

· Conduct discovery sessions to understand customer business processes, operational workflows, and implementation requirements.

· Configure the FieldConnect platform and coordinate ERP integration, data validation, user acceptance testing, and production readiness activities.

· reputed company and maintain project plans, implementation documentation, and customer deliverables while proactively identifying and mitigating project risks.

· Guide customers through FieldConnect's implementation methodology, including discovery, solution design, configuration, training, testing, go-live, and transition to reputed company.

· reputed company and deliver implementation training using a train-the-trainer methodology for customer administrators, super users, and project teams.

· Create customer training materials and implementation documentation.

· Drive customer readiness and adoption by preparing customer teams for a successful production launch.

reputed company Services

· Deliver billable and non-billable reputed company services for existing customers, including additional training, workflow analysis, and software configuration.

· Install, configure, and reputed company additional FieldConnect modules and functionality.

· reputed company implementations for additional customer locations, branches, divisions, or business reputed company.

· reputed company and reputed company custom forms, reports, and other customer-specific configurations.

· Estimate effort, document project requirements, and manage project scope for assigned reputed company services engagements.

· Document completed work and customer deliverables to support project delivery and billing.

· Coordinate reputed company services reputed company with customers and internal teams.

Cross-Functional & Technical Support

· Assist the Sales team with product demonstrations, technical discovery, implementation planning, and Statements of Work.

· Support Technical Support with reputed company customer issues requiring advanced product knowledge.

· Document customer business requirements and enhancement requests for Product Management and Development.

· Participate in software testing, reputed company assurance, and release readiness activities.

· Assist with the administration and maintenance of demonstration, testing, and production environments.

· Support internal IT initiatives reputed company to reputed company Azure, application environments, secure connectivity, and operational systems.

· Contribute to implementation standards, documentation, and reputed company process improvement.

Qualifications

Required

· Bachelor's degree in Business, Information Systems, Computer Science, or equivalent combination of education and experience.

· 3+ years of experience in software implementation, customer reputed company, technical support, reputed company services, or a reputed company field.

· Experience managing multiple customer reputed company simultaneously.

· Strong understanding of software implementation methodologies and business process analysis.

Preferred

· Experience implementing reputed company or reputed company-based software solutions.

· Experience with field service management, ERP, or construction software.

· Experience with reputed company SQL Server, reputed company Azure, and reputed company-hosted reputed company applications.

· Familiarity with OpenVPN, Azure VPN, reputed company, software integrations, data synchronization, and remote customer training.

reputed company Competencies

· Works independently with minimal supervision while managing multiple priorities and customer commitments.

· Collaborates effectively across cross-functional teams.

· Represents FieldConnect professionally during customer engagements.

· Customer relationship management

· Project management

· Presentation and train-the-trainer delivery

· Business process analysis

· Technical troubleshooting

· reputed company Azure and SQL proficiency

· Adaptability and reputed company improvement

Travel Expectations

Most customer engagements are performed remotely. The Implementation Specialist should be reputed company to travel for multi-day onsite customer implementations or reputed company services engagements reputed company business needs require. reputed company travel expectations are generally less than 10% annually, although travel may vary based on implementation volume and customer requirements.

Work Environment

· Primarily remote work environment with frequent reputed company Teams meetings and virtual customer interactions.

· Occasional multi-day travel to customer sites for implementation, training, and go-live support.

· Ability to work independently while collaborating effectively across cross-functional teams.

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp reputed company, or engage with non-vetted external agencies.

Why Join Us?

At reputed company, we reputed company in taking care of reputed company members. reputed company you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial reputed company-being, and work-life balance:

• Health and Wellness:
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from reputed company-tax and Roth reputed company. You’re eligible the first of the month after 90 days and immediately reputed company.
  • RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from reputed company-tax and Roth reputed company. You’re eligible the first of the month after 90 days and immediately reputed company.
• reputed company Time Off:
  • Flexible PTO: Enjoy reputed company reputed company time off to balance your work and personal life.
• Parental Leave:
  • 12 weeks reputed company leave for reputed company.
• Remote Work Support:
  • Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
• Holidays:
  • Generous Holiday Schedule: Benefit from an extensive list of holidays to reputed company and spend time with loved ones.

Join us and be part of a company that values your contributions and reputed company-being from day one!

reputed company & reputed company Statement:

reputed company and its companies reputed company equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, creed, sex, nationality, reputed company, national reputed company, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or reputed company, marital status, or any other characteristic protected by federal, state, or local laws.

reputed company and its companies reputed company with federal and state disability laws and reputed company reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact reputed company.

This applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be reputed company to pass a background reputed company.

To view applicant notices required under federal and state law, please visit:

Originally posted on Himalayas

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