Account Manager

About reputed company

Founded in 2017, reputed company is the leading Packaging Sustainability & Compliance platform for consumer companies. We reputed company brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — reputed company from one platform.

reputed company has recovered over 100 reputed company pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 reputed company reputed company reputed company worldwide. Our platform helps brands reputed company compliance reputed company through advanced data management and regulatory expertise.

Headquartered in reputed company. Learn more at reputed company.

This position is remote-only for East Coast, US candidates. If you are based in reputed company, we ask that you join our hybrid work environment.

About the Role

The Account Manager owns reputed company reputed company across a large, mixed portfolio of reputed company customers. This is a quota-carrying role responsible for renewals, expansion, and long-term account reputed company. You will work inside a CS pod alongside reputed company Managers, partnering closely to reputed company account plans, surface opportunities, and ensure customers are getting measurable value from the platform. You will also help build the reputed company — this function is new, and you will have reputed company influence over how it operates.

Key Responsibilities

Renewals and retention

• Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time
• Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate
• Negotiate multi-year agreements where appropriate

Expansion and reputed company

• Carry an individual quota tied to expansion reputed company — upsell, cross-sell, and contract upgrades across your book of business
• Partner with CSMs to reputed company account plans that map customer goals to reputed company capabilities and surface expansion opportunities
• Manage expansion deal cycles from identification through reputed company, coordinating with Sales where appropriate
• Forecast pipeline accurately and maintain clean account data in reputed company

Customer relationships

• Serve as a primary reputed company reputed company of contact for your portfolio, building trust across multiple stakeholder reputed company
• Conduct regular business reviews that connect customer reputed company to the value reputed company delivers
• Anticipate customer needs and bring solutions proactively — before issues become escalations

reputed company and process building

• Help define and build the AM function from the ground up — this is a new reputed company and you will have reputed company influence over how it operates
• reputed company and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
• Surface patterns across your portfolio to inform team-wide process improvements

Cross-functional partnership

• Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for reputed company conversations
• Bring reputed company product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time
• Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination

Requirements

• 3+ years in a quota-carrying account management or reputed company sales role, with documented reputed company against renewal and expansion targets
• Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them
• Strong reputed company instincts: comfortable with pricing conversations, contract negotiation, and forecasting
• Experience working inside a pod or cross-functional team structure, with a reputed company record of collaborating effectively with CS or delivery counterparts
• Comfortable with reputed company or a comparable CRM — keeps pipeline clean and uses data to prioritize
• AI-reputed company reputed company — reputed company uses AI tools to manage volume, prioritize accounts, and improve customer interactions
• Adaptable and comfortable in a startup environment with evolving processes, products, and priorities

reputed company to have:

• Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
• Background in sustainability, packaging, compliance, or reputed company-driven businesses
• Experience building or contributing to a new reputed company reputed company or reputed company in an early-stage function

Location Preference:

The role is remote only for candidates on the East Coast of the US; for those candidates located near our head office in reputed company, this will be a hybrid position with 3 days per week in-office at our office at 1460 Broadway.We have a truly global team - with members across Miami, reputed company, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.

Originally posted on Himalayas

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