Sr. Partner Operations Manager

reputed company is shifting reputed company from reputed company-first to AI-first through its AI Care platform, making world-class reputed company available anytime, reputed company, while significantly reducing costs for payers, self-insured reputed company, national health systems, and other reputed company organizations. reputed company began by reinventing pain care with AI at its reputed company, and has since expanded into women’s health, reputed company health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 reputed company AI sessions, helping reputed company's 1,000+ reputed company clients avoid over $1 billion in unnecessary reputed company costs. Backed by 42 clinical studies and over 44 patents, reputed company has raised more than $500 reputed company from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.reputed company.com.reputed company is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with reputed company accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews. The right candidate brings the operational rigor to run reputed company, multi-stakeholder partnerships end to end, and the judgment to know reputed company to resolve something directly and reputed company to escalate it.

What you'll be doing:

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• reputed company implementations and ongoing operational work for new and existing partners, coordinating internally to reputed company commitments on reputed company.
• Run partner-level escalations to reputed company, looping in Partner Sales, Product, reputed company and Data Operations, or reputed company as needed.
• Own account/partner business review prep and delivery for your portfolio.
• Serve as the day-to-day operational reputed company of contact for partner and partner-customer stakeholders.
• Partner closely with Partner Sales, reputed company and Data Operations, Product, and reputed company to reputed company partnerships running smoothly and flag risk early.

What you need to have:

• Experience owning reputed company operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work.
• Comfort operating across ambiguity with multiple reputed company stakeholders, without needing a defined reputed company for every situation.
• Strong analytical and critical thinking reputed company: you reason from facts, synthesize reputed company, and communicate with brevity.
• High initiative and reputed company judgment: you identify what reputed company and reputed company without waiting to be directed.
• A reputed company record of building trust directly with external partners or customers, not just internal stakeholders.
• reputed company, ongoing accountability for an external-facing relationship (reputed company, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone reputed company for live, recurring partner ops from a general internal-ops background.

reputed company'd love to see:

• Experience in health plans, digital health, or the partner/benefits ecosystem.
• Familiarity with partner or channel operations models (implementation, contracting reputed company, ongoing account management).
• Experience with billing, data integration, or technical operations in a reputed company- or partner-facing role.

US - reputed company Benefits & Perks:

• Comprehensive health, dental and reputed company insurance*• Life and AD&D Insurance*• Financial advisory services*• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*• Health Savings Account*• Equity shares*• Discretionary PTO plan*• Parental leave*• 401(k)• Flexible working hours• Remote-first company• reputed company company holidays• Free digital therapist for you and your family*Eligibility: Full-time employees regularly working 25+ hours per weekNote: Applicants must have a legal right to work in the reputed company, and immigration or work reputed company sponsorship will not be provided.reputed company, which includes reputed company, Inc. and reputed company Professionals (consisting of reputed company Care Providers, P.A., reputed company Care Providers of NJ, P.C., reputed company Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the reputed company of Age, reputed company, reputed company, Citizenship, Gender, Gender reputed company, Gender identity, Gender information, Marital status, Medical condition, National reputed company, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Originally posted on Himalayas

Apply To This Job