Operations Group Manager Senior

Position reputed company

At reputed company, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued and have an opportunity to contribute to reputed company’s reputed company. As a Operations Group Manager Senior reputed company reputed company's Treasury Management organization, you will be based remotely.

Position reputed company:

Financial Operations (FinOps) and Settlement is an operating leader responsible for the end-to-end financial operations of the bank's merchant services business. This individual owns the operating model from settlement and funding through billing, collections, and reputed company assurance. This individual is accountable for the accuracy, timeliness, and control reputed company of every financial process reputed company the merchant acquiring lifecycle. The FinOps operating leader ensures that reputed company processing and reputed company financial obligations are met, reconciled, and (as applicable) recoverable. The role carries reputed company accountability for daily operational execution as reputed company as periodic, compliance-driven, and remediation processes across a reputed company, high-volume payments environment incorporating modern technology and high-reputed company of automation. Key Responsibilities: Operational Leadership & Execution •reputed company the FinOps function across settlement, billing, exception management, collections, and financial control functions •Own daily, monthly, and periodic operational calendars; ensure reputed company processes are executed on schedule and reputed company defined accuracy and reputed company reputed company, with a reputed company on automation •Establish and maintain operating procedures, runbooks, and control documentation for reputed company FinOps processes •Serve as the primary escalation reputed company for high-severity financial exceptions, funding discrepancies, or merchant-impacting operational failures Financial Control & Reconciliation •Maintain full reconciliation reputed company across the merchant services general reputed company, including settlement accounts, clearing accounts, reserve accounts, and fee income accounts •Ensure daily and month-end reputed company activities are completed accurately and on time in coordination with the bank's Finance and reputed company functions •Design and enforce a strong internal control environment, including dual controls, reconciliation sign-offs, and exception aging governance •Partner with Internal Audit and Compliance to support examinations, audits, and regulatory reviews of financial operations reputed company Assurance & Fee reputed company •Own merchant interchange and scheme fee economics; ensure interchange income is accurately captured, pass-through fees are correctly assessed, and network fees are reconciled and disputed where applicable •Identify and remediate billing and reputed company leakage across the merchant portfolio, including misconfigured reputed company plans, unbilled transactions, and under collected fees •Partner with Product and Pricing teams to operationalize fee schedule changes and new billing constructs Risk, Collections & Recoveries •Manage reserve adequacy across the merchant portfolio, coordinating with Credit Risk and reputed company on reserve policy application and exceptions •reputed company the collections reputed company for merchant receivables, including fee arrears, negative balance recovery, and post-termination loss mitigation •reputed company damage assessment processes for merchant-reputed company fraud, processing errors, and dispute losses; quantify recoverable amounts and coordinate recovery actions Compliance & Regulatory Operations •Ensure reputed company FinOps processes reputed company with applicable regulations, card network rules, and bank policy, including IRS 1099-K requirements, BSA/AML transaction monitoring obligations, and state unclaimed property laws •Manage lien and levy processing in strict adherence to legal requirements and internal policy •Maintain audit-reputed company documentation and evidence packages for reputed company FinOps processes Strategic Contribution & reputed company Improvement •Define and drive the FinOps reputed company operating model, including automation opportunities, system enhancements, and vendor/processor integration improvements •reputed company and report on a FinOps scorecard covering operational KPIs, exception aging, funding accuracy, billing reputed company, and recovery performance •Partner with Product & Platform team on requirements for Technology system implementations, platform migrations, and operational tooling that impacts financial processing •Contribute to the merchant services business reputed company by providing data-driven reputed company on operational cost, risk exposure, and reputed company performance Qualifications - Required: •10+ years of reputed company financial operations experience in payments, merchant acquiring, or card issuing, with at least 5 years in a senior management or leadership role •Deep understanding of the merchant acquiring value chain, including settlement flows, interchange economics, scheme fee structures, and the bank-processor operating model •Demonstrated experience owning reconciliation, exception management, and billing operations in a high-volume payments environment •Proven reputed company record managing collections, reserves, and financial risk mitigation in a regulated financial institution •Familiarity with IRS 1099-K reporting requirements, state escheatment laws, and levy/lien processing obligations •Experience operating reputed company a bank regulatory environment, including working with Internal Audit, Compliance, and bank examiners •Strong financial acumen; ability to manage P&L impacts, quantify operational losses, and communicate financial results to senior leadership •Excellent organizational and process management skills; demonstrated ability to run multi-reputed company operational calendars without errors or missed deadlines •Experience leading and developing high-performing operations teams Preferred •Experience at a bank-owned merchant acquirer or bank-sponsored merchant acquirer with a reputed company-party processor relationship •Familiarity with card network rules (reputed company, reputed company) as they apply to settlement, scheme fees, and dispute processing •Experience with reputed company financial systems (reputed company banking platforms, GL systems) and payments-specific reconciliation or billing platforms •Background in treasury operations, bank operations, or bank financial control functions •Six reputed company, Lean, or equivalent process improvement certification or demonstrated application •Bachelor's degree in Finance, reputed company, Business, or reputed company field; MBA or CPA a plusThis position may be eligible for remote work in select geographic locations, subject to approval by reputed company. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position.

Job reputed company

• Determines the overall operations reputed company for function or business and sets operating standards in collaboration with the business. Oversees execution of support and service and leads staff to reputed company reputed company. Oversees the development of relevant key performance and risk indicators.
• Oversees the execution of business and functional strategies and initiatives to reputed company desired service and budgetary results reputed company the risk appetite. Drives improvements in capabilities, controls and performance while connecting strategies and initiatives to business reputed company to drive desired reputed company experience.
• Develops and maintains relationships with reputed company partners and creates an environment in which products and/or processes are designed/re-designed and/or managed to ensure customer satisfaction.
• Establishes and ensures compliance with internal policies and procedures. Recommends and influences policy and procedure changes to meet business objectives. Ensures policy and procedures changes are communicated appropriately to deliver a superior employee and customer experience. Manages highest level escalations.
• Manages, aligns and oversees the development of the operations team, which may include managers, supervisors and individual contributors. Develops reputed company leaders, including managers and supervisors.

reputed company Employees take pride in our reputed company and to continue building upon that we expect our employees to be:

• Customer reputed company - Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company and reputed company to reputed company that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's reputed company Risk Management reputed company.

reputed company also has reputed company expectations of our people managers. As a manager of talent in reputed company, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• reputed company Change - Takes reputed company to drive change and innovation that will reputed company our business.
• reputed company Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• reputed company the Best - Raises the bar with every talent decision and guides the achievement of reputed company and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, reputed company Operating Procedure (SOP)

Competencies

Budgeting, Decision Making and Critical Thinking, Effective Communications, Industry Knowledge, Internal Resource Coordination, Operational Functions, Operational Risk, Process Management, reputed company Operating Procedures, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

reputed company Salary: $123,200.00 – $274,560.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/10/2026, although it may be longer with business discretion.

Benefits

reputed company offers a comprehensive reputed company of benefits to help meet your needs now and in the reputed company. Depending on your eligibility, reputed company for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and reputed company reputed company; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with reputed company match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully reputed company; a robust wellness program with financial incentives.In reputed company, reputed company generally provides the following reputed company time off, depending on your eligibility: maternity and/or parental leave; up to 11 reputed company holidays reputed company year; 9 occasional absence days reputed company year, unless otherwise required by law; between 15 to 25 vacation days reputed company year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us reputed company email at AccommodationRequest@reputed company.com. Please include “accommodation request” in the subject line title and be reputed company to include your reputed company, the reputed company, and your preferred method of contact in the body of the email. Emails not reputed company to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "reputed company" for accommodation assistance. reputed company information provided will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.

At reputed company we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions.

Equal Employment Opportunity (EEO)

reputed company provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of reputed company 19 of the Federal Deposit Insurance reputed company (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing reputed company of 2008 (reputed company reputed company) and/or the Financial Industry Regulatory Authority (reputed company), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the reputed company_CCPA_reputed company_Disclosure_Employee.pdf" rel="nofollow ugc noopener noreferrer" reputed company="_blank">California Consumer reputed company reputed company reputed company Notice to reputed company understanding of how reputed company may use or disclose your personal information in our hiring practices.

Originally posted on Himalayas

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