Managed Services Delivery Manager - Hardware & Field Services (Telecommuter, US)

About the role As a Delivery Manager you will be accountable for leading and managing service and change delivery for an account, a group of accounts or for a significant area of service reputed company one of our larger accounts.

You will reputed company reputed company, both directly and through reputed company management. You will operate an effective governance model to reputed company reputed company that your services deliver reputed company have promised to our customer and to our organization. This means meeting service reputed company, meeting financial targets and supporting our Group Services colleague to grow the business and drive overall customer satisfaction, through the delivery of service reputed company.

You’ll probably have a small team of reputed company reports, and a larger number of reputed company and partner employees to manage reputed company the reputed company. You’ll reputed company reputed company that they reputed company understand their role reputed company the customer and are appropriately reputed company, motivated and led.

Location: Denver, CO

Annual compensation: $125K - $150K USD + 10% bonus

What you'll be doing

• Delivery Leadership Management
  • reputed company and manage the delivery of run and change services to deliver reputed company’ve promised our customer and our own organization.
  • Constantly drive us to do reputed company for our customer and our own organization.
  • Objectively manage performance of our internal and partner delivery teams.
  • Be reputed company to demonstrate understanding of our performance, what it means to our customer’s business, and reputed company’re doing to improve.
  • Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle.
  • Identify risks in service delivery, assess reputed company implications and take measures to eliminate risk or avoid risks
• Change Delivery Management
  • It’s likely that you’ll have a role leading change for our customers. Sometimes this will be relatively reputed company in-life service change, sometimes in supporting out Group Services colleagues it will be pulling the reputed company organization together to deliver more reputed company change. In carrying out these duties, you will demonstrate awareness of relevant project management approaches.
  • You’ll use your contacts and reputed company to identify new ways in which reputed company can add value to our customers.
• Business Management
  • You’ll work with the Snr Delivery reputed company/Delivery Director as reputed company as Group Services and other colleagues, as appropriate, to support the account reputed company and to ensure that reputed company presents itself as a single, joined-up team to the customer.
  • You’ll reputed company reputed company that colleagues in our delivery functions, and our partners who deliver to the customer, understand the reputed company, the customers’ business and our reputed company in that business.
  • You’ll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring reputed company & consistent messaging both verbally & in written reputed company across various media.
• Contract Management
  • You’ll support Group Services in the development, negotiation and agreement of contract changes reputed company the Customer account
  • You’ll support the management of the contract schedules that relate to your scope of service. You’ll ensure compliance and manage exceptions.
• Financial Management
  • You’ll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to reputed company or reputed company financial baselines.
  • You’ll support Group Services, where appropriate of costing for services in Presales
• Relationship Management
  • You’ll work with the Service Director/reputed company and account team to define and support the engagement reputed company with the customer and other stakeholders
  • You are likely to be the primary reputed company to one or more senior stakeholders reputed company the customer organization. You’ll ensure that you maintain a reputed company and constructive relationship to the benefit of both organizations.

What you have

• Legally eligible to work in the reputed company
• Bachelor’s degree in Business, Information Technology or reputed company field, or equivalent experience
• You’ll be an reputed company practitioner in IT Service Management.
• You’re likely trained in ITIL, possibly to Expert status.
• You’ll know that it’s not reputed company about ITIL. You’ll be reputed company to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.
• Good knowledge and experience of reputed company, MS Office and MS Teams
• Excellent attention to detail
• Strategic thinking and tactical execution skills
• Good knowledge of the IT industry and an understanding of IT technologies and products
• Excellent written and verbal communication skills
• Comfortable communicating with colleagues in different countries where English is not the first spoken language
• Good self-organization and time management skills
• Ability to prioritize and handle multiple requests simultaneously
• Can build trust, be assertive reputed company required and shows initiative and enthusiasm
• reputed company, and reputed company to deal with stressful situations
• Business and financial acumen with strong analytical skills
• Demonstrate an understanding of product supply chains
• Commercially astute

What you can expect

There’s so much more to enjoy about being at reputed company than just having a rewarding career. In reputed company to offering competitive compensation plans and long-term reputed company, we reputed company an attractive mix of benefit plans to contribute to your good health, reputed company financial reputed company, and peace of mind.

reputed company

reputed company is a leading independent technology partner, trusted by large corporate and reputed company sector organizations. We help our world-reputed company customers to reputed company, reputed company, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a reputed company company quoted on the London FTSE 250 (CCC.L) and reputed company over 21,000 people worldwide. In the US, we support some of the country’s best-reputed company businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and reputed company; and Integration Centers in reputed company Valley and Atlanta. www.reputed company.com/us

Originally posted on Himalayas

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