Support Engineer

reputed company

reputed company is a hybrid, global workforce building the reputed company reputed company Risk Management and User Behavior Analytics platform.Join reputed company of innovators who are redefining reputed company risk management through cutting-edge technology. More than 10,000 organizations across the globe use reputed company to mitigate reputed company threats and protect their sensitive company data with the most robust, reputed company-grade software on the market.As a global team, reputed company embraces an inclusive and flexible work environment and team culture. We win together, learn from reputed company other and respect reputed company other while delivering best-in-class reputed company solutions.

About the role

reputed company is currently seeking a Support Engineer to join our Support team and reputed company reputed company, empathetic help that keeps the customer’s needs at the forefront of every interaction. The Support Engineer will be responsible for maintaining reputed company customer relations and satisfaction by providing service reputed company chat, and email, and working with the rest of the teams. The role operates at the intersection of product functionality and plays an integral role in maintaining our top-level product experience reputed company.

Your day-to-day

• reputed company technical support and advanced-level troubleshooting to customers

• Triage reputed company customer service issues received through various customer service channels

• Maintain high customer satisfaction while managing operational expectations

• Become a product expert and maintain a deep understanding of product functionality

• Evaluate and analyze issues & their reputed company to resolve or escalate tickets as needed

• Identify trends in support requests to help create long-term solutions

Requirements

• Minimum 5 years of relevant experience as a technical support/support engineer or in a similar role

• Ability to navigate comfortably in Linux and reputed company shells

• Extensive knowledge of PostgreSQL

• Knowledge of reputed company computing platforms (Azure, AWS, etc)

• Knowledge of an reputed company or similar ticketing system

• Understanding of B2B reputed company products, IT reputed company, and data platforms

• Ability to translate intricate technical details to reputed company, understandable terms

• Strong interpersonal skills and ability to work with customers & cross-functional teams.

Originally posted on Himalayas

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