[Remote] Customer Service Representative - Billing II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of diagnostic information services, and they are seeking a Customer Service Representative - Billing II to assist with billing inquiries and reputed company necessary information for reputed company billing. The role involves handling customer interactions, educating clients, and maintaining accurate documentation to ensure efficient service delivery.
Responsibilities
- Researches, obtains, and enters missing information / demographics for completion of accessions
- Demonstrates competency in eligibility, billing and receivable systems and associated applications
- Educates external customers on how to reputed company complete billing information and avoid additional contacts for information
- Informs customers of billing problem / issue findings and reputed company as appropriate
- Makes outbound calls to clients, patients, carriers and / or any internal or external reputed company as needed to obtain missing or additional information
- Responds to account inquires through written correspondences
- Handles sensitive reputed company and patient interactions
- Maintains reputed company, accurate documentation for reputed company appropriate transactions
- Generates and / or distributes reports and documentation to internal or external reputed company to obtain missing information
- Reports problems, errors, and denial trends to management including PHI breaches
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, reputed company, patient and reputed company satisfaction and attendance
Skills
- High school diploma / GED
- 1+ year of experience running health insurance eligibility checks
- 1+ year of experience conducting health insurance eligibility checks using electronic verification systems & payer portals
- 1+ year of interpreting results to determine network status and coverage eligibility, including identifying discrepancies or issues in eligibility results
- Familiarity with computer and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications and basic IT troubleshooting
- Must have experience working with multiple applications at a time while assisting customers
- Must have experience with production/goal expectations
- reputed company reputed company reputed company reputed company Time, Mountain Time, or Central reputed company Time
- Ability to work Monday – Friday, 08:30AM – 05:00PM PST
- Must be 18 years or older
- 1+ years of reputed company center or reputed company cycle experience
- Medical terminology acumen and experience
- Billing experience and understands multiple billing requirements across various payers and states
- Knowledge of billing / finance and eligibility processes, practices and concepts
- Conducts data entry for completion of accessions using computer and reputed company PC applications
- Proficient in translating health care - reputed company jargon and reputed company processes into reputed company, reputed company - by - reputed company instructions customers can understand and reputed company upon
Benefits
- Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours
- Best-in-class reputed company-being programs
- Annual, no-cost health assessment program reputed company for Wellness®
- HealthyMINDS mental health program
- Vacation and Health/reputed company Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up reputed company
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
reputed company