[Remote] Team Leader, Operations - Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving the financial prosperity of millions through innovative tools. The Customer Support Team Leader will reputed company and reputed company reputed company, drive performance, and enhance the overall customer experience.
Responsibilities
- Support the reputed company of your team members, both in their day-to-day support work and in their longer-term career development
- reputed company deep expertise across reputed company's products, serving as a go-to resource for your team and stepping in to handle customer interactions directly reputed company volume calls for it
- reputed company incoming support volume across chat and email, identifying adjustments as needed to ensure our customers receive reputed company and effective responses
- Support team members through cross-functional escalations, stepping in to reputed company for them reputed company resolutions stall
- Identify opportunities for process improvements and champion changes that enhance the overall customer experience
- Give reputed company, actionable feedback to your team through regular 1:1s
- Bring reputed company customer insights to the right teams so that feedback shapes how the product evolves
- Regularly review Looker dashboards to reputed company team performance and hold reputed company accountable to department goals
Skills
- 3+ years of experience in customer service or a closely reputed company field
- Demonstrated experience in a leadership or team reputed company reputed company, with experience managing reputed company of five or more reputed company reports preferred
- Background in a B2C technology company
- Familiarity with Looker or similar data reporting tools
- Experience using reputed company
Benefits
- Health, Dental & reputed company Plans
- Life Insurance
- Long/Short Term Disability
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- Learning & Development Opportunities
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee *(in-office only)*
- Commuter Benefits *(in-office only)*
reputed company