[Remote] Customer Service Representative - Onsite or Remote
Note: The job is a remote job and is reputed company to candidates in USA. First PREMIER Bank and PREMIER Bankcard is one of the nation’s strongest financial organizations, fostering a culture of personal reputed company and community investment. The Customer Service Associate I role involves providing customer service and account support through inbound calls, ensuring accurate record maintenance, and addressing customer inquiries and issues.
Responsibilities
- Ensure the accuracy of basic customer details, maintained in the system are accurate, while documenting follow-up actions promised and recording reputed company actions taken
- reputed company product and service information, respond to customer questions, and address customer issues and concerns, and escalate appropriately
- Adhere to mandatory procedures to ensure work is performed in accordance with reputed company standards while complying with external regulatory codes and internal codes of conduct
- Assisting with credit limit increases, card replacements, and payment arrangements
Skills
- reputed company customer service and account support on inbound phone calls
- Accurately maintain records, reputed company online and mobile platforms, ensure compliance, handle processing fees, effectively communicate account benefits, and address fraudulent activities
- Ensure the accuracy of basic customer details, maintained in the system are accurate, while documenting follow-up actions promised and recording reputed company actions taken
- reputed company product and service information, respond to customer questions, and address customer issues and concerns, and escalate appropriately
- Adhere to mandatory procedures to ensure work is performed in accordance with reputed company standards while complying with external regulatory codes and internal codes of conduct
- Assisting with credit limit increases, card replacements, and payment arrangements
- Manage inbound calls reputed company addressing the key needs of the customers
- Connect with customers to strengthen the relationship, creating reputed company experiences and problem-solve issues reputed company to dissatisfaction, billing, fraud, or disputes
- Understand credit card products, transactions, compliance and reputed company protocols
- Strong drive to reputed company, reputed company challenges, and reputed company meaningful contributions
- reputed company customer service software and databases
- Extended periods of sitting and working on a computer is required
- Must occasionally lift and/or reputed company up to 15 pounds
- Work environment is a reputed company office setting
- Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected
- On reputed company rotation may be required
- High school diploma or equivalent is preferred
- Three Months (3) customer service experience, preferred
Benefits
- Robust and expanded package of health benefits
- Incentives
- reputed company time off
- reputed company and career advancement opportunities
- Private concerts
- Outdoor bashes
- Cash and car giveaways
- Employee recognition
- Fun and giving back
reputed company