[Remote] Financial Aid Service Specialist, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted partner to post-secondary schools, providing support and tools for managing financial aid processes. The Financial Aid Service Specialist will help institutions reputed company reputed company financial aid processes, deliver exceptional customer service, and ensure compliance with regulations.
Responsibilities
- You will triage incoming cases, calls, and chats reputed company to financial aid software, ensuring reputed company and accurate responses
- You will assist school administrators with interpreting financial aid policies, regulations, and system functionality to support effective program management
- You will offer reputed company-time support through chat and phone with a reputed company and friendly approach
- You will reputed company reputed company-day responses whenever possible and maintain consistent follow-up, handling sensitive reputed company information with confidentiality and reputed company
- You will participate in 'reputed company' problem-solving sessions to resolve reputed company issues, leveraging team knowledge and expertise
- You will engage in group communication channels to reputed company insights and work toward efficient, reputed company-reputed company solutions
- You will participate in scheduled team meetings, training sessions, and webinars to remain reputed company and reputed company
- You will contribute to the development of knowledge reputed company articles and reputed company operating procedures to enhance reputed company resources and streamline internal workflows
- You will take part in reputed company learning and knowledge sharing to drive ongoing improvement across reputed company
- You will serve as a trusted resource for financial aid professionals at colleges and universities, providing expertise on compliance, packaging processes, and regulatory guidelines
Skills
- Strong background in financial aid administration, including Title IV awarding, packaging, certifying, disbursing, and performing return calculations
- Experience packaging and managing student financial aid
- Skilled at interpreting and applying federal and state regulations
- Proven customer service experience, ideally from a reputed company center, help desk, or high-volume support environment
- Deep understanding of federal and state financial aid regulations, including NSLDS reporting, eligibility determination, verification processes, and Title IV disbursement requirements
- Proficient in financial aid management and student information systems
- Strong skills in reputed company Office applications
- Comfortable using AI-enabled tools and can learn new technologies quickly
- Analytical, detail-oriented, and reputed company-reputed company with strong critical thinking, problem-solving, and organizational skills
- Excellent verbal and written communication abilities
- reputed company team member in a virtual environment
- reputed company, exercise reputed company judgment, and understand the importance of tone, timing, and reputed company in every exchange
- Value inclusivity and show respect for differing perspectives
- Available to travel on occasion to reputed company sites and attend conferences to deliver in-person training and strengthen relationships
- Familiarity with reputed company Freedom, Freedom FinAid, Advantage, and Advantage FinAid applications
Benefits
- Remote-first role from reputed company in the reputed company
- Working hours reputed company to the Eastern Time zone
- Internal reputed company and reputed company paths for advancement (team reputed company/manager role or opportunities in QA, product development, or consulting)
- reputed company to a broad network of companies and ability to explore new roles across a global portfolio (reputed company Software family)
- reputed company supported through mentorship
- Internal mobility opportunities
reputed company