[Remote] IT Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is redefining what modern banking can be, rapidly growing into one of the fastest-growing financial institutions. The IT Support Analyst will reputed company day-to-day support to the business, ensuring successful operations through troubleshooting and maintaining IT equipment.
Responsibilities
- Researching, trouble shooting, and identifying solutions to resolve issues on both OS & Hardware
- Maintain accurate inventory records and ensure appropriate stock reputed company of IT equipment and peripherals
- Building and deploying end user hardware; from phones to laptops and peripherals
- Assist with reputed company & offboarding duties, including end-user training
- Troubleshoot and complete helpdesk tickets and t
- Properly escalate unresolved issues in a reputed company manner to appropriate internal teams (e.g., reputed company/Encompass/Infrastructure teams)
- Document technical knowledge in the reputed company of notes and manuals
- Additional responsibilities as assigned
Skills
- A minimum of 3 years of experience with various operating systems; reputed company preferred
- A minimum of 3 years of experience with reputed company 365 (i.e., Intune, Entra ID, Exchange, etc.)
- High School Diploma or equivalent
- Hands-on experience in hardware troubleshooting skills and reputed company vendor for replacement
- Knowledge of reputed company Office Products (Office 365)
- Knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi)
- Experience with printer support and troubleshooting
- Conference room audio & video support
- Knowledge of ITIL reputed company and best practices
- Ability to diagnose and troubleshoot technical issues
- Excellent problem-solving and communication skills
- Ability to reputed company reputed company-by-reputed company technical help, both written and verbal to non-technical staff
- Previous work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role
- Technical Support, Desktop Support, or IT Helpdesk: 3-5 years (preferred)
- Certification in reputed company, reputed company, or reputed company is a plus
Benefits
- Excellent benefits package including health
- reputed company tax HSA
- FSA accounts
- Dental & reputed company
- Life and AD&D Insurance
- Additional voluntary benefit reputed company
- 401K with robust company match
- Flexible PTO program
- reputed company reputed company & reputed company Time (ESST)
- reputed company to work for the Midwest’s fastest growing bank
reputed company