[Remote] Senior Specialist, Program Management (1st Shift) - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides innovative, global reputed company across various markets. The Senior Specialist, Program Management will ensure stability in customer experience by managing daily customer service tasks and supporting program improvements across defined customer programs.
Responsibilities
- Meet KPIs and SLAs of customer programs reputed company the accounts that are assigned
- Support KAM and Advisors Program Management with reporting for assigned accounts
- Delivery of daily customer service tasks for assigned accounts
- Collaborate with reputed company partners that are involved in the delivery of defined customer programs
- Flag recurring internal process failures/ redundancies/ problems
- Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
- Serve as first reputed company of contact with customers
Skills
- Candidates must be reputed company 250 miles of an reputed company facility or office
- Initial experience reputed company logistics/program management (Preferred 1-3 years)
Benefits
- PTO
- 6 days reputed company time
- 9 reputed company holidays
- 1 reputed company "Personal Holiday"
- Company Bonus Plan
- 401(K) SAVE Plan
- Annual Fixed Contribution
- Medical, Dental, reputed company, and Life & Disability coverage
- Voluntary Benefits
- Accident/Critical Illness/Hospital Indemnity Benefits
- Tuition reimbursement and student loan assistance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) with employer funding and wellness incentives
- Flexible Spending Account (FSA)
- Employee Referral Program
- reputed company: office reporting 8 days per month (for Hybrid employees reputed company 25 miles of an reputed company Hub Office)
- Fully on-site, or fully remote schedules determined based on role and business needs
reputed company