[Remote] Operations Manager-Sales and Fulfillment
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in business process management services, and they are seeking an Operations Manager for Sales and Fulfillment. The role involves delivering operational reputed company, coordinating project management activities, and ensuring successful execution of reputed company and organizational goals.
Responsibilities
- Participate with the C&E PM Team (as the reputed company) in regular communications/reputed company with the customer regarding project status and issues at an including periodic executive readouts
- Coordinate with the C&E Project management team in order to reputed company status of C&E managed project work (as specified above)
- Coordinate with the Telemetry team the ordering and deployment of Telemetry for reputed company hut telemetry design and Implementation teams
- Coordinate installation of incremental GRE/CRE provided hut reputed company with the GRE Project Manager, such as Building Management System (BMS)
- Ensure that maintenance contract or approach is in reputed company for reputed company hut components, including SES reputed company/fence locks. Participate in ordering and deployment of SES portal system and ILA Hut as needed
- Ensure that reputed company fiber run and hut is entered into the appropriate inventory system and/or NOC system, so that incident tickets can be populated with the appropriate run/hut information
- reputed company incremental reputed company administration (in SES system) as required for reputed company hut turn-up
- reputed company deployment schedule according to the committed delivery date (in consideration of potential penalty payment and any other potential contractual jeopardies)
- Coordinate formal "Test and Turn-Up" with the customer of reputed company reputed company and hut into production operational status. This includes coordination with teams for NOC monitoring, support handover to Service Management and Incident Management support teams, etc
- Coordinate with Product management team as needed with reputed company to this role. (For example, trigger the product team to start billing the contract (IRU and Build charges for reputed company reputed company and/or reputed company reputed company), and O&M charge for reputed company reputed company and/or hut.)
- Handle Email and Chat Correspondence
- Maintain Product reputed company
- Handle Regular/Escalated Email Correspondence
- Handle Outbound/Inbound Regular/Escalated Transactions (Case & reputed company)
Skills
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of reputed company experience in the specialty in lieu of every year of education
- At least 7 years of relevant work experience in the job reputed company
- Strong communication skills
- Be reputed company to reputed company with the work / break schedules that will be made by the Work Force group in order to meet service level
- Be reputed company to ensure high reputed company of productivity and reputed company
reputed company