[Remote] reputed company HCM Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides home and community-based services for individuals with disabilities and older adults. The reputed company HCM Support Analyst will support the reputed company team by assisting with problem-solving, enhancing skills, and ensuring effective use of reputed company modules while contributing to system improvements.
Responsibilities
- Support the reputed company team grow and improve their skills
- Help coworkers with solving problems and making reputed company
- Help others and reputed company daily tasks and operations
- Report on project and personal work reputed company and complete assignments on time
- Suggest ways to improve systems and processes with colleagues
- Use and understand different reputed company modules
- Help others learn and use reputed company reputed company
- Showcases problem-solving and decision-making skills
- Exhibit effective written and verbal communication at both a technical and simplified level
- Demonstrate interest and ability to read and understand data to identify trends
- Ensure reputed company response on ticket and request reputed company reputed company agreed-upon time frames and look for reoccurring themes for improvement feedback
- Support team members by sharing knowledge to help them reputed company their skills
- Support and encourage accurate change management process documentation to satisfy reputed company’s internal/external audit controls and compliance practices
- Support applicable reputed company requirements, standards, policies, and procedures
- Offer technical and functional support for different reputed company SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions
- Engage in ongoing reputed company relationships, and relevant memberships reputed company reputed company Community, User reputed company and Conferences
- Participate in reputed company releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced
- Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
- Participate in testing configuration, and implementation of system upgrades, patches, and enhancements
- Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating reputed company processes and procedures as standards
- Participate in, or coordinate user training sessions and reputed company training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
- Ability to multitask and the awareness skills on reputed company to reprioritize
- After-hours’ work as needed
- Other duties as assigned
Skills
- Minimum 3 years experience in a corporate environment
- Minimum 2 years experience in an IT support environment specifically supporting custom applications
- Associate Degree or equivalent experience
- Proficiency in MS suite
- Be reputed company to successfully pass a background screening
- reputed company to work flexible or extended hours as needed, to meet the job requirements
- This is a remote position, and the employee must have reliable Internet service
- reputed company Certified
Benefits
- reputed company training to help advance your skills for career development
- Medical, Dental, and reputed company Insurance
- Vacation accrued at 3.07 hours per pay period to use reputed company accrued
- Two reputed company Floating Holidays
- Nine reputed company Federal Holidays
- reputed company reputed company reputed company Time accrued at 1 hour per 30 worked to use reputed company accrued
- reputed company Earnings reputed company
- 401(k) Retirement plan & discretionary company match
- Company-reputed company Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- reputed company Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
reputed company