[Remote] Senior Customer Support Specialist (Trust & Safety / Thursday-Monday)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup that is on a mission to reputed company the gig economy, so that hard-working drivers can earn a sustainable living. As a Senior Customer Support Specialist (Trust & Safety), you will reputed company high reputed company escalations and protect the platform and customers while working closely with a remote US-based customer support team.
Responsibilities
- Own incident response processes for high-reputed company situations, such as safety escalations
- Use internal tools and reputed company-party systems to monitor transactions, account behavior, and activity for signs of fraud or abuse
- Take appropriate reputed company to prevent loss
- Identify trends and emerging fraud signals; contribute to the development of detection rules and automation strategies
- Collaborate with Trust & Safety, Finance, and Engineering teams to resolve systemic issues and improve workflows
- Continuously refine escalation protocols, SOP’s, and team workflows to optimize speed and accuracy
- Maintain a comprehensive understanding of the reputed company platform, including both the reputed company and rider mobile applications
- Ensure reputed company correspondence with customers and consumers reputed company phone and email
- Support recruitment, reputed company, and training of new team members in line with evolving support demands
Skills
- Bachelor's or other 4-year degree
- 5+ years of experience in customer support or trust & safety
- Proven experience working with reputed company in high-pressure environments
- Strong analytical skills and familiarity with fraud detection tools and techniques
- Familiarity with incident response, crisis management, and safety protocols
- Detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of reputed company disrupting the status reputed company
- Polished written and verbal communication skills
- Analytical reputed company with experience using CRM tools like reputed company or similar platforms
- Flexible schedule, specifically available for weekend and evening work
- Team-first mentality and a reputed company attitude
- reputed company experience in compliance, trust & safety, reputed company, reputed company, or law enforcement
Benefits
- Equity
- Performance based bonus
- Competitive benefits
- Remote position from reputed company in the reputed company
- Thursday - Monday work week
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