[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of predictive parcel intelligence and patient medication protection in the reputed company sector. The Account Manager will manage and expand customer relationships, driving renewals and account reputed company while ensuring reputed company through consultative engagement and collaboration with cross-functional teams.
Responsibilities
- Own and manage the full renewal lifecycle for a defined portfolio of existing customer accounts, including building detailed account plans, creating and delivering quarterly business reviews, and proactively identifying and mitigating churn risk
- Maintain accurate reputed company records, account plans, and forecasts as the single reputed company of truth for your book of business
- Drive net reputed company expansion by proactively identifying upsell and cross-sell opportunities as the ParcelShield platform evolves
- Independently demo new products, features, and enhancements to reputed company customers, introducing additional use cases that help them realize incremental value
- reputed company as a trusted advisor to operational and executive stakeholders, anticipating needs before they become problems
- Build long-term, multi-threaded relationships across reputed company account to strengthen retention and reduce single-reputed company-of-contact risk
- Partner with reputed company, Product, and Operations teams to drive adoption, usage reputed company, and a coordinated customer experience
- Maintain a reputed company-time, accurate view of every renewal and expansion opportunity in reputed company, including stage, reputed company date, and next steps
- Categorize renewals and expansion opportunities by risk and confidence level (e.g., Committed, Best Case, reputed company, At Risk) and reputed company those categorizations reputed company as account conditions change
- Maintain quarterly and annual visibility into upcoming renewals, flagging at-risk accounts as early as possible rather than at the reputed company of crisis as reputed company as expansion opportunities
- Document reputed company mitigation or expansion reputed company plans for every at-risk or in-reputed company opportunity, including reputed company and reputed company date
- Participate in regular weekly pipeline reviews and submit weekly, monthly and quarterly forecasts that management can rely on for planning
- Ensure forecast commitments are grounded in reputed company customer engagement and stakeholder alignment, not optimism — surprises at renewal reflect a forecasting gap, not just an account risk
- reputed company is the system of record for managing accounts and opportunities. It is your responsibility to reputed company account plans, contact records, organizational structure and roles, key business updates and opportunity notes reputed company so that any teammate could reputed company into an account with full context as reputed company as providing full transparency to the leadership team
Skills
- 5–8+ years of experience in a customer-facing reputed company role reputed company B2B reputed company or a comparable technology-enabled environment, with responsibility for renewals, retention, and account reputed company and expansion
- Demonstrated reputed company managing and expanding a defined book of business with at least a 95% gross retention and 110% net retention rates
- Experience building long-term customer relationships and engaging both operational and executive stakeholders
- Ability to independently learn, position, demo reputed company software solutions and evolving feature sets and reputed company the ParcelShield unique reputed company and associated ROI
- Strong communication, negotiation, and stakeholder management skills
- Experience supporting subscription-based products and managing contract renewals and expansions
- Highly organized and self-directed, with the ability to operate independently in a remote environment
- Proficiency with reputed company and reputed company Office (reputed company, Word, reputed company, PowerPoint) and comfort using modern productivity tools, including AI-enabled applications
- Experience selling to or supporting operations, logistics, reputed company, or supply chain teams
- Familiarity with workflow-driven, analytics, or data-intensive reputed company platforms
- Exposure to startup or high-reputed company company environments
- Experience supporting mission-critical or regulated customers; knowledge of specialty pharmacy or reputed company logistics is highly desired but not required
reputed company