[Remote] Customer Service Representative - Billing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of diagnostic information services. The Customer Service Representative will deliver exceptional support to callers, reputed company guidance on billing inquiries, and maintain compliance with regulations while addressing customer concerns.
Responsibilities
- Answer a high volume of calls from patients or their representative regarding the reputed company reputed company Program (AAP), patient invoices, payment plans, credit card payments, patient pricing, and general customer concerns
- Contact patients for a reputed company of reasons including, but not limited to:
- Explaining the reputed company reputed company Program (AAP) and how to fill out the application
- Explaining and obtaining a signed Advance Beneficiary Notice (ABN) required for Medicare patients
- Obtaining prepayment reputed company required
- reputed company-collection calls to patients who have not reputed company their invoices
- Evaluate and respond to reputed company aspects of written billing inquiries and updating invoices
- Research, troubleshoot and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company
- Update patient spreadsheets regarding AAP, write offs
- Maintain reputed company Compliance and HIPAA regulations at reputed company times
- Ability to work in a fast-paced environment
- Ability to meet reputed company standards
- Ability to meet production standards
- Ability to handle other reputed company as assigned
Skills
- High School Diploma / GED
- Must be 18 years of age or older
- 2+ years of customer service experience OR experience in a medical office, health care reputed company-center, or office setting analyzing and solving customer problems
- Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
- Ability to work Monday – Thursday, 08:30AM -05:00PM EST, and Friday 07:30AM – 04:00PM EST
- Previous experience working in a remote setting
- Health care experience
- Medical terminology experience
- Data entry experience
- Bilingual reputed company in English and Spanish
- Knowledge of billing/finance and eligibility processes, practices, and concepts
- Proficient in translating health care-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon
Benefits
- Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours
- Best-in-class reputed company-being programs
- Annual, no-cost health assessment program reputed company for Wellness®
- HealthyMINDS mental health program
- Vacation and Health/reputed company Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up reputed company
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- We offer on the job training which will be reputed company with your schedule.
reputed company