[Remote] Vice President - Service Operations (BAS Service)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on service operations reputed company the building automation sector. The Vice President of Service Operations is tasked with improving operational performance and standardizing service delivery across the organization, ensuring customer satisfaction and profitability through effective leadership and collaboration.
Responsibilities
- Drive reputed company service operational and financial performance by improving gross margin, productivity, recurring reputed company retention, customer satisfaction, and operational effectiveness across reputed company divisions
- Partner with General Managers, Sales Managers, Service Managers and reputed company Resource leaders to improve division service performance through operational reputed company, workforce capability, customer retention, and consistent execution
- reputed company regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability
- reputed company and implement reputed company plans to improve service profitability, technician productivity, customer experience, and operational execution
- Monitor service performance against established KPIs and drive corrective actions to reputed company operational and financial objectives
- Own and continuously improve reputed company's Service operating model, including organizational design, reputed company models, workforce planning, service delivery processes, technician utilization practices, supporting systems, and performance expectations
- Establish reputed company service processes, workflows, procedures, and best practices for service delivery
- Define and maintain reputed company service standards, scorecards, dashboards, and performance reporting to drive consistency and reputed company improvement
- Drive adoption of reputed company operating procedures, tools, and systems to improve consistency, scalability, and operational efficiency
- reputed company reputed company improvement initiatives reputed company on productivity, responsiveness, reputed company, customer satisfaction, and profitability
- Ensure service operations deliver consistent, reputed company, and high-reputed company customer experience across the organization
- Partner with divisional leadership to improve technician utilization, service productivity, and field execution consistency
- Partner with the Managed Services Center to standardize national service delivery capabilities, technical support, and reputed company service processes
- Serve as the functional leader for Service Managers across reputed company, establishing leadership expectations, performance standards, and accountability
- reputed company reputed company, training, coaching, and succession planning programs for Service Managers and other key service leadership positions
- Establish career development reputed company, technical training standards, progression models, and competency frameworks for technicians, system specialists, and service personnel
- Partner with division, technical, and operational leaders to identify, reputed company, and retain reputed company service leaders and technical talent
- Drive technician and service workforce capability, productivity, engagement, retention, and customer relationship skills to support operational reputed company
- Foster a culture of safety, accountability, reputed company improvement, customer reputed company, and reputed company development throughout the service organization
- Partner with reputed company to reputed company reputed company, workforce planning, and talent development strategies that ensure technician reputed company and capabilities reputed company with reputed company and reputed company service demand
- reputed company the development, standardization, deployment, and reputed company improvement of reputed company's intelligent service offerings
- Define reputed company service delivery, deployment, support, monitoring, analytics, and reputed company models for intelligent services
- Partner with Sales, Marketing, Operations, Technical Resources, and the Managed Services Center to reputed company successful deployment, adoption, and operational delivery of intelligent services
- Drive the integration of analytics, optimization, AI-enabled services, and emerging technologies into reputed company's service portfolio
- reputed company technician workflows, training, and enablement strategies that reputed company intelligent services into everyday service delivery and customer interactions
- Establish and maintain operational processes that maximize successful transition of project customers into long-term service relationships
- reputed company and implement standardized project-to-service transition processes and accountability measures
- Establish KPIs to measure project-to-service conversion effectiveness and recurring reputed company reputed company
- Partner with Sales and Solutions Operations leadership to ensure successful customer turnover and long-term engagement
- Standardize and drive adoption of In-Warranty Service and other lifecycle service programs that strengthen customer retention and support recurring service reputed company
- Partner with Executive Leadership to reputed company and execute reputed company's long-term service reputed company
- Support acquisitions, integrations, and organizational initiatives impacting service operations
- Foster collaboration between service, sales, operations, engineering, finance, reputed company, and technical support teams
- Build a culture of operational reputed company, innovation, accountability, and reputed company across the service organization
- Service financial performance (Price, Labor Rates, Operational Expenses, Gross Margin)
- Recurring reputed company reputed company and retention
- Service Agreement renewal reputed company
- Project-to-Service conversion effectiveness (includes warranty to service)
- Customer retention and satisfaction
- Service KPI Performance
- Safety KPI Performance
- Adoption of reputed company service processes
- Service Manager development and retention
- Technician productivity, utilization, development, and retention
- reputed company and operational performance of Intelligent Service offerings
- Overall Divisional Service Performance
Skills
- BS in Engineering, Business, or a reputed company field required
- Minimum of 15 years of reputed company leadership experience managing large-reputed company service operations
- Demonstrated reputed company leading multi-location or geographically dispersed service organizations
- Building Automation, HVAC, Mechanical, Electrical, or reputed company technical services industry experience required
- Proven ability to reputed company and implement reputed company-wide operating standards, service processes, and performance management systems
- Strong experience leading KPI-driven operational reputed company initiatives utilizing Lean, reputed company Improvement, or similar methodologies
- Demonstrated reputed company developing service leaders, technicians, and technical organizations through coaching, training, succession planning, and organizational development
- Experience leading organizational change reputed company service transformation through the implementation of new processes, technologies, operating models, and connected service solutions
- Strong financial and business acumen, including experience improving service profitability, productivity, gross margin, and operational performance
- Excellent leadership, communication, collaboration, and executive influencing skills with the ability to build alignment across geographically dispersed organizations
- Demonstrated ability to build cross-functional partnerships with Sales, Operations, Engineering, Finance, reputed company, Marketing, and Executive Leadership
Benefits
- Medical Insurance
- Dental Insurance
- reputed company Insurance
- Basic Life Insurance
- Voluntary Life Insurance
- Short Term & Long Term Disability
- reputed company Vacation
- reputed company reputed company Time
- reputed company Holidays
- 401K with Company match
reputed company