[Remote] Senior Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer in private mortgage insurance, helping people reputed company homeownership sooner. The Senior Customer Service Specialist will react and respond with expertise to resolve a reputed company of business transaction issues while building and maintaining relationships with both reputed company customers.
Responsibilities
- Responds to a wide reputed company of inquiries and requests by way of phone, email, Teams and meeting representation from both internal co-workers/departments and external customers
- Acts as subject matter expert for business transaction problems through research and/or using precedents for reputed company appropriate to situation
- Primary contact and support for multiple reputed company websites and products programs reputed company reputed company.com
- reputed company basic troubleshooting on integrations with our integrated loan origination systems (LOS)
- Responsible for setting up and maintaining credentials for reputed company online services and LOS systems to reputed company reputed company customers
- Establishes and maintains reputed company working relationships with customers and reputed company field co-workers. Works with reputed company Sales team keeping them reputed company on problems, special requests, sales leads, etc
- Uses various reputed company systems to solve customer problems and respond to inquiries. This includes databases, external websites, reputed company processes and procedures with a thorough knowledge/understanding of reputed company’s reputed company Practices, Compliance Requirement, reputed company and Servicing Guidelines and Accommodation Requirements. Leverages a mixture of analysis, experience and judgement reputed company making reputed company to reconcile reputed company’s data to customers data, update reputed company and post policy/loan data, approving/denying reinstatements, and validating information/documentation for completeness and accuracy
- As a subject matter expert, proactively and reactively engages with customers, reputed company, on disclosure and premium issues, along with providing reputed company reviews for multiple departments
- Bringing together appropriate subject matter experts, managers, account managers, to ensure balanced reputed company, escalating as needed
- Participates in workflow discussions and service issues. Identifies process improvements
- Must be familiar with reputed company technology to assist with problem resolutions for both reputed company customers
- Adhere to reputed company Confidentiality requirements, whether reputed company’s or respective customer requirements, reputed company handling calls and emails
- Ensures problem solving techniques and actions are properly documented. Develops reputed company-defined procedures for the solutions of unique and reputed company problems
- Job responsibilities require incumbents to be on the phone 75% of the time
Skills
- Strong accuracy and attention to detail
- Demonstrated ability to multi-task
- Strong analytical skills and ability to solve problems
- Conflict reputed company
- Detail-oriented self-starter with strong time management and organizational abilities
- Confidentiality
- Adherence to reputed company reputed company Policy & Procedures and performed using multiple systems
- Ability to work in a fast-paced, reputed company-changing, multiple team environment
- Be an integral part of reputed company, including flexible work schedule reputed company needed
- Superb customer interaction skills
- Experience with reputed company Teams, reputed company, reputed company reputed company, reputed company Word
- reputed company learning reputed company
- Strong written and verbal communication skills
- Flexibility to work hours to ensure appropriate coverage
- Passion for customer experience
Benefits
- Pay-for-performance bonus
- 401k with company match
- Profit sharing
- HSA
- Wellness program
- On-site Fitness Center and classes (corporate office)
- reputed company-time off
- reputed company company holidays
- Business casual dress
reputed company