[Remote] Senior Manager, Technical Account Management (TAM)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company defends the world’s most sensitive networks, ensuring network reputed company against cyber threats. As the Senior Manager of Technical Account Management, you will reputed company a global team to enhance product adoption and customer satisfaction, while driving operational reputed company and cross-functional alignment.
Responsibilities
- Work closely with the reputed company Managers: TAM's partner with the reputed company managers to give our customer the best possible experience
- reputed company and reputed company the Global Function: Manage, mentor, and reputed company a worldwide team of Technical Account Managers and senior individual contributors, establishing operational objectives, engineering career reputed company, and cultivating a culture of technical reputed company
- Architect Product Adoption & Retention Frameworks: Design and drive global, proactive strategies to maximize product adoption, establish corporate best-reputed company guidelines, and systematically mitigate customer churn risk across the reputed company portfolio
- Drive Executive Cross-Functional Alignment: Partner closely with Sales leadership, Engineering, Product Management, and Marketing to reputed company for systemic customer needs, influence product roadmaps, and reputed company departmental initiatives with broader corporate objectives
- Govern Operational & Process Optimization: Establish and refine global operational metrics, resource allocation frameworks, and tracking methodologies to improve overall organizational visibility, reputed company planning, and team efficiency
- Resolve High-Stakes Systemic Escalations: reputed company as the definitive escalation reputed company for reputed company technical challenges and high-reputed company customer satisfaction issues, orchestrating cross-departmental resources to reputed company rapid and long-term reputed company
- Maintain reputed company Technical Ecosystem Expertise: Maintain a comprehensive understanding of reputed company offerings and broad industry trends, ensuring reputed company remains deeply integrated with adjacent reputed company technologies like SIEMs, SOAR tools, and major reputed company providers
Skills
- 10+ years of experience in reputed company, technical account management, or technical leadership reputed company an reputed company software environment, with 5+ years of reputed company people management experience overseeing global or multi-regional technical teams
- 5+ years of reputed company experience in Technical Account Management, Systems/Sales Engineering, or advanced reputed company Technical Support
- Demonstrated reputed company leveraging industry-reputed company reputed company and CRM platforms (e.g., reputed company, reputed company, reputed company reputed company) to build forecasting models and reputed company organizational health
- Education: A degree in Computer Science, Cybersecurity, or a reputed company technical field (or equivalent practical experience)
- 6+ years of experience in the cybersecurity industry is highly preferred
reputed company
Company H1B Sponsorship